Security Ambassador - Security Officer

CITY EQUITY STATEMENT The City of Westminster welcomes diverse candidates from the broadest base possible. Our goal is to find the best candidate for the job—someone who belongs, not just fits. We value life and professional experiences, recognizing equivalent combinations of knowledge skills and education. Aligned with our city SPIRIT values, the successful candidate will have a passion and commitment to serving a diverse population of residents and must respect and uphold the principles of justice, equity, diversity, inclusion and belonging. We encourage you to think broadly about your background and skill set for this role, even if you believe you have a less traditional background than described we invite you to apply. POSITION PURPOSE / IMPORTANT APPLICATION INFORMATION The Security Ambassador-Security Officer performs professional security and public safety duties to protect employees, visitors, facilities, equipment, and other organizational assets. This position conducts proactive patrols, monitors security systems, responds to emergencies, investigates incidents, enforces policies, and delivers exceptional customer service while promoting a safe, secure, and welcoming environment. The Security Ambassador is a safety sensitive position. We are hiring for two (2) full-time (40 hours per week /1.0 FTE (full time equivalent)), benefited positions, and two (2) part-time (20 hours per week /0.5 FTE) benefited positions. The full salary range for this position is stated above. The starting range of pay is dependent on qualifications and experience of each individual candidate. The City of Westminster has a Multilingual Stipend Program to encourage, and reward benefited employees who are conversationally fluent in languages other than English. Benefited employees have the opportunity to test their language proficiency skills and qualify for a bi-weekly stipend that will vary based on the employee’s level of proficiency and usage. ORGANIZATIONAL COMPETENCIES AND CULTURAL VALUES/GENERAL COMPETENCIES The City's work culture encourages passionate, positive and enthusiastic employees who, along with our City Council and City Manager, are strong supporters of our mission: The City of Westminster provides high-quality core services and fosters resilience in order to promote a safe and thriving community. Westminster is a city of beautiful, safe, well-maintained neighborhoods and destinations with a vibrant, diverse economy, rich and resilient environment and a strong sense of community belonging. Our core values are embodied in our SPIRIT (Service – People – Integrity – Respect – Innovation – Teamwork). This position supports the goals of the General Services Department, which is a department committed to excellence by supporting the organization and community through responsible, safe, ethical, and compliant practices. Every Employee Is Accountable To Demonstrate a high level of customer service; encourage others to focus on the customer; foster an environment where customer service is a priorityCommunicate with customers to ensure that, where possible, they are satisfied, and that their needs are being addressed; solicit and evaluate customer feedbackAct as an ambassador by understanding and fostering the organization's mission and visionExhibit pride in self, the department, the city, and the community; conduct self in a professional mannerDemonstrate integrity and build trust through credibility, reliability, commitment, loyalty, and ethical behaviorAddress difficult or contentious issues in a constructive mannerSupport/promote change; demonstrate flexibility, and take calculated risks when appropriateParticipate in personal growth opportunities, and attend trainings designed to enhance capacity to bring new skills and ideas to the job and the organizationWork to continuously improve the efficiency and effectiveness of the service or product being deliveredDemonstrate support for team efforts by accepting new roles and responsibilities, and helping others achieve objectivesValue diversity; demonstrate an awareness of differences; demonstrate sensitivity, and adapt behaviors and communication to accommodate these differences GENERAL COMPETENCIES Citywide - Every employee in this position is accountable to: Establish effective interpersonal relationships through honest, open communication and follow-through on commitmentsRecognize personal strengths and weaknesses, and target areas for personal self-developmentDemonstrate initiative in performing job tasksExhibit problem-solving skills leading to sound judgment and quality decisionsAchieve goals, handle assigned workload and new assignments effectively; demonstrate an ability to work independentlyCommunicate effectively with individuals and groups using clear and concise verbal and written communicationsDemonstrate accountability for work, and take ownership in job performanceDemonstrate concern for the accuracy and quality of work; take steps to correct mistakes and improve the overall product Job Specific – Every employee in this position must be able to: Maintain a strong organizational orientation and perspectiveDemonstrate effective interpersonal skills, including listening, high emotional intelligence and self-awarenessDemonstrate skills and knowledge of a public security programCommunicate effectively, verbally and in writing, and to prepare comprehensive report writingPlan, organize and prioritize tasks effectively to meet deadlines and objectivesEstablish and maintain effective working relationships with employees, residents, other governmental officials, and fellow professional associatesUse analytical and critical thinking skills to identify patterns, assess complex information, and make conclusionsExercise independent judgment in planning work details and in making technical determinationsAct in a professional manner at all times and maintain proper confidentiality as required Job Specific Functions Essential Job Functions, Duties, Responsibilities, and Tasks Customer Service and Operational SupportProvide professional and responsive assistance to employees, visitors, and the publicProvide information, directions, escorts, and other security-related customer servicesSecurity Patrol and SurveillanceConduct routine and random patrols of buildings, parking areas, and other propertiesMonitor CCTV, alarms, radios, and other security technologyIdentify and report suspicious activity, safety hazards, policy violations, and maintenance concernsEnforce organizational security policies and proceduresAccess Control and Facility SecurityControl access to facilities by monitoring entrances, issuing visitor credentials, securing doors and gates, and responding to access control issuesIdentify, investigate, document, and report security concerns and unauthorized activityEmergency Response and Life SafetyRespond to emergencies including medical incidents, fires, alarms, hazardous conditions, disturbances, workplace violence incidents, and natural disastersProvide emergency medical care within certification level, including CPR, AED, and First AidSupport continuity of operations and perform assigned duties during emergencies or disastersIncident Management and CoordinationInvestigate, document, and report criminal acts, incidents, policy violations, safety hazards, and other security-related concernsPrepare accurate incident reports and daily activity logsCoordinate with law enforcement, fire departments, EMS, facilities staff, and other stakeholders during incidentsAssist with special events and emergency operationsMaintains regular and punctual attendanceOther Duties and Responsibilities Incumbent is accountable for all duties of this job, and other projects and responsibilities may be added at the City’s discretion. Position Requirements/Working Conditions/Pre-employment Requirements Education, Experience, Skills, Formal Training, Licenses, and Certifications Required Must be 21 years of age or olderHigh school diploma or GEDAt least two (2) years of armed security experienceNo felony convictionsValid Colorado driver’s licenseAbility to obtain and maintain required qualifications and certificationsCurrent CPR/AED and First Aid certification or ability to obtain within 90 days Preferred: Law enforcement or military experienceExperience with enterprise access control, CCTV, visitor management, and alarm monitoring systemsDe-escalation and crisis intervention trainingExperience in municipal, healthcare, higher education, or corporate security Any equivalent combination of education, training, and experience, which would provide the required knowledge and skills, may be considered. Physical Requirements Work is sedentary in nature and requires sufficient physical stamina and strength for: Constant sitting to perform daily tasks; occasional walking through a multilevel facility to retrieve information; frequent standing, sometimes for extended periodsFrequent squatting, reaching above shoulder, and twisting to; occasional bending, kneeling, climbing, balancing, and reaching below shoulder to store documents, material, and suppliesFrequently sits, stands, walks, climbs stairs, bends, kneels, reaches, and occasionally runsConstant light grasp, fine manipulation, and handling to perform daily duties; occasional firm grasp to safely use equipmentOccasional lifting, carrying, and pushing and/or pulling of up to ten (10) pounds to move material and supplies; occasional lifting, pushing and/or pulling of up to 25 pounds with dollies and carts WORKING CONDITIONS Works indoors and outdoors in all weather conditions. Position requires rotating shifts, occasional weekends, and emergency call-back. May be exposed to hazardous situations, communicable diseases, traffic, and emotionally charged incidents. Exposure to periods of high activity and stress under demanding conditions. The position requires a great deal of communication with City employees, the public, and outside agencies. Required Materials And Equipment Personal computer, telephone, photocopy machine, calculator, files, scanner, and other standard office equipment. Firearms, handcuffs, and other safety equipment. Pre-employment Requirements Background investigation will include employment references and criminal history, and when applicable, credit check, driver license record, and education verificationYou must be able to pass a Criminal Justice Information Services (CJIS) background investigation and be fingerprinted for this job; a felony conviction is generally considered grounds for denial of CJIS access; outstanding arrest warrants can also lead to being disqualified from CJIS certificationDrug screenPre-employment physicalMust be legally entitled to work in the United States The City of Westminster, Colorado, is a drug free workplace and an Equal Opportunity Employer that values diversity and aims to have its workforce reflect the community. The City of Westminster offers a comprehensive benefit package including: Health and DentalFlexible SpendingPension/Retirement PlansTerm Life InsuranceLong-term DisabilitySurvivor BenefitsWellness ProgramCareer Development ProgramTuition Reimbursement ProgramLeave program that provides for vacation, holidays, sick leave, major illness, and on the job injury For a more detailed overview of our General Non Exempt employee benefit package: Benefit Package The City of Westminster does not participate in the Social Security system. In lieu of Social Security contributions, the city contributes to a 401(a) defined contribution plan on your behalf. 401(a) Contribution Rates Employee Mandatory Contribution: 11.5% of your base pay. Contributions are pre-tax and fully vested. Employer Contribution: 12% of your base pay. Employer Contribution Vesting Schedule Less than 3 years - 0%3 to 4 years - 60%4 to 5 years - 80%Over 5 years - 100%For employees age 55 and older, the employer contributions are 100% vested The City of Westminster provides employees with innovative and practical ways to improve their commute through two key features, EcoPass and Commute Benefits powered by Commutrics. EcoPass provides unlimited trips on RTD's core transit services and Commute Rewards allows you to record your trips and get rewards based on your commute mode. 01 Do you have at least two (2) years of armed security, military, or law enforcement experience? YesNo 02 Do you currently possess certifications in CPR/AED and Standard First Aid? YesNo 03 If you do not currently possess certifications in CPR/AED and Standard First Aid, are you willing and able to obtain these certifications within the first six (6) months of employment? YesNo 04 Please indicate with which of the following you have experience: Access ControlCCTVVisitor ManagementAlarm Monitoring SystemsNone 05 If you indicated you have experience with access control, CCTV, visitor management, and alarm monitoring systems; what specific systems do you have experience with? If none, please respond with N/A. 06 Do you have training in de-escalation or crisis intervention? YesNo 07 Describe your experience writing incident reports, activity logs, investigative reports, or other security-related documentation. If none, please respond with N/A. 08 Are you willing and able to work rotating shifts, including evenings and occasional weekends, emergency call-back, and both indoor and outdoor environments? YesNo 09 We Are Hiring For Two (2) Full-time (40 Hours Per Week /1.0 FTE), Benefited Positions, And Two (2) Part-time (20 Hours Per Week /0.5 FTE) Benefited Positions. Please Indicate Below Which Position(s) You Would Like To Be Considered For Full-time (40 hours per week /1.0 FTE), benefited positionPart-time (20 hours per week /0.5 FTE) benefited positions 10 If you are interested in both the full-time (1.0 FTE) and the part-time (0.5 FTE) positions, please acknowledge that that you understand there are differences to the benefit provisions based on FTE. YesNo Required Question