SECURITY AMBASSADOR

Initial Placement & Benefits

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position.

Responsibilities

• Ensure the safety of customers, employees and others while on the premises of HCCTR to include the racing, barn areas, and events showroom.
• Greets patrons and visually inspects bags, purses, and the patron for unauthorized items.
• Affords assistance to customers and employees and reports critical situations (medical emergencies, irate customers, etc).
• Continual observation and patrolling, as directed, of the casino premises, buildings and grounds, corridors, barn areas, office areas and parking facilities of HCCTR.
• Ensures the integrity of all slot and table games of HCCTR.
• Transports gaming chips to and from gaming tables in accordance with internal control procedures.
• Performs the drop for table games including poker, in accordance to internal control procedures.
• Reports critical situations to appropriate supervisor.
• Examines doors, windows, and gates to determine that they are secure.
• Advises violators of rule infractions, such as loitering, smoking, or carrying forbidden articles.
• Affords assistance in any internal or external investigations conducted by HCCTR or authorized local authorities.
• Inspects equipment and machinery to ascertain if tampering has occurred.
• Observes departing personnel to guard against theft of company property.
• Sounds alarm or notifies supervision verbally, by radio, or by telephone in case of fire, theft, or presence of unauthorized persons.
• Premises permits authorized persons to enter property.
• Records data such as property damage, unusual occurrences, and malfunctioning of machinery or equipment, for use of supervisory staff.
• Maintains a professional work environment with management and staff.
• Participates in meetings and training as required.
• Performs all job duties in a safe and responsible manner and reports safety hazards immediately.
• Prepares reports as requested or required.
• Performs other duties as may be assigned by department and/or company management.

Qualifications

• High school diploma or equivalent required; one to three months related experience and/or training is preferred.
• Must obtain licensing with the West Virginia Lottery and Racing Commissions every year of employment.
• CPR certification is mandatory.
• Must possess a valid driver’s license for the state in which you reside.
• Must be a minimum of 21 years of age.
• Must have good observation skills.
• Must be flexible to work all shifts including holidays, nights, weekend hours and overtime as business needs dictate.
• Must be diplomatic and tactful; speak clearly and politely; respond well to questions.
• Must have the ability to deal effectively and interact well with the customers and employees.
• Previous customer service experience preferred.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Physical Demands

• Be able to maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees and others.
• Frequently stand/walk up to twelve hours.
• Frequently speak; hear; use hands to finger, handle or feel; reach with hands and arms.
• Frequently sit and reach with hands and arms.
• Occasionally lift and/or move up to 50 pounds.

Work Environment

• Frequent exposure to outside weather conditions.
• Frequent exposure to wet and/or humid conditions.
• Frequent exposure to moving mechanical parts.
• Frequent exposure to high, precarious places.
• Frequent exposure to fumes or airborne particles.
• Frequent exposure to toxic or caustic chemicals.
• Frequent exposure to risk of electrical shock.
• Frequent exposure to higher than normal noise levels.
• Frequent exposure to environments where smoking is permitted.