Security Administrator I

About the Role

The Security Administrator serves as the operational liaison between internal teams (Security, Facilities, IT) and external physical security vendors. This role maintains the operational integrity of security infrastructure—including CCTV, access control, and alarm systems—by identifying outages, system malfunctions, and driving timely remediation in compliance with SLAs. The Security Administrator is the primary point of access for visitors and employees into the building and is responsible for the issuance of corporate photo identification badges and access privileges for Employees, Non-Employee Workers, Relationship Workers, and Residents.

Responsibilities

• Manage and monitor PC which has Access to AMAG (badging and access control system) and ExacqVision (CCTV cameras)
• Use of MainBadge Printer system to print badges for new-hires or replacement badges
• Monitor and manage mailbox for badging requests for North and South America regions
• Provide miscellaneous reports from systems, requiring basic Excel knowledge
• Be on time daily to shift with access to reliable transportation
• Politely greet visitors, vendors, contractors, and associates
• Maintain a positive attitude and high level of enthusiasm and professionalism
• Maintain a neat and orderly workspace
• Generate and complete all necessary Excel shift reports and monthly badging reports submitted to the real estate team
• Complete any special projects that are designated by Security
• Ability to write and modify Standard Operating Procedures, User Guides, or Manuals
• Responsible for the collection, analysis, and dissemination of information related to potential threats, risks, and opportunities for their organization or agency
• Gathering timely and relevant cybersecurity updates, threats assessments, and security best practices to inform and educate the organization
• Control access into client space by ensuring only authorized individuals gain access into the building
• Ensure that Employees, Non-Employee Workers, Relationship Workers, Residents, and visitors are properly displaying their badges in client spaces
• Process Badge Access requests received via e-mail and Access forms, ship badges to authorized persons as needed
• Ensure that all transactions (badge issuance and access requests) are completed in a timely fashion and in accordance with corporate policy
• Issue photo identification badges in accordance with corporate policy as defined in the manual "Issuing Photo Identification Badges"
• Assist any employee that is not in possession of their badge
• Monitor the Badge Admin telephone, respond to phone inquiries, and assist as necessary
• Issue temporary Control Access Cards to employees and non-employee workers who forget their badges once it is determined they are authorized for Access (TalentMaker2 and AMAG)
• Manage visitor records
• Execute the Quarterly Lab Authorization Reports for the NAR Regions and email the reports to the lab Manager Owners
• Maintain and update the Global Lab Authorization Owners List on SharePoint
• Complete an annual review of the Owners List annually at the beginning of each fiscal year, or when there are major organizational changes that occur
• Complete access changes in AMAG as reported by Lab Owners
• Maintain the spreadsheet for badge supplies globally and send to the Regional Security Manager once a month
• Escort EMS or law enforcement personnel into Avaya Area as required for emergencies
• Respond to emergencies when needed and notify Security Manager of any alarms or incidents
• Document any unusual activity and escalate to the Security Manager as needed
• Complete Incident reports for alarms and issues as required

Qualifications

• High school diploma or equivalent; associate or bachelor's degree preferred
• Strong interpersonal, communication, and organization skills
• Proficiency in Microsoft Office Suite and Google Suite
• Ability to work in a team environment
• Ability to stand or sit for extended periods
• Ability to lift up to 25 lbs as needed