Securities Ops Spec II

About the role

Principal is seeking a Securities Operations Specialist II to join the Principal Custody Solutions (PCS) team. The role supports complex securities and cash‑related activities while serving as a key point of contact for clients, investment managers, and internal business partners. It combines transaction processing, problem‑solving, and customer service to ensure accurate and timely execution of investment operations.

Responsibilities

• Manage complex securities activities, including trading, income processing, entitlements, and cash‑related transactions.
• Differentiate, process, reconcile, and investigate exceptions related to securities and cash transactions.
• Serve as a primary point of contact for clients, investment managers, and internal partners by researching inquiries, resolving operational issues, coordinating solutions across teams, and providing exceptional customer service.
• Review time‑critical and complex documents while ensuring adherence to established policies, procedures, and regulatory requirements.
• Coordinate situations involving multiple departments to resolve operational challenges and support business objectives.
• Investigate and resolve transaction breaks, trade exceptions, and other operational issues while effectively handling escalations through resolution.
• Provide department‑level reporting using multiple data sources.
• Provide training, guidance, and operational support to team members while assisting with procedure updates and process‑improvement initiatives.
• Back up other operational desks and work under minimal supervision.

Qualifications

• High School Diploma or equivalent.
• 3+ years of experience in customer service, operations, financial services, or business processing.
• Demonstrated experience using SEI Trust 3000 and Salesforce within a securities, custody, trust, or investment operations environment to process transactions, research inquiries, and resolve operational issues.
• Strong analytical and problem‑solving skills.
• Strong verbal, written, and interpersonal communication skills.
• Effective organizational and multi‑tasking skills; proficiency in Microsoft Office applications.
• Ability to work independently while exercising sound judgment in a fast‑paced environment.

Compensation

Salary Range (Non‑Exempt expressed as hourly; Exempt expressed as yearly): $24.85 – $31.09 per hour. Non‑sales positions have the opportunity to participate in a bonus program.

Benefits

• Personal Time Off (PTO) provided to hourly (non‑exempt) employees, accrued each pay period for vacation, personal use, or short‑term illness.
• Pension eligible.

Location

This position is available only for the Minneapolis, MN office (within 30 miles).

Schedule

Hybrid schedule blending at least three office days in a typical workweek.

Work Authorization

Applicants requiring any type of immigration sponsorship (e.g., F1‑OPT, F1‑CPT, H‑1B, TN, L‑1, J‑1, etc.) are not being considered now or in the future.