Secure View Trainer / Training Development Specialist

Responsibilities

• Provide in-person and remote technical training to Customer Support Technicians, end users and others as the lead PACAF CSS trainers for the cross-domain access solution.
• Travel to other bases in the AOR as necessary to provide training on the current or planned versions of the cross-domain access solution.
• Use remote technologies, such as telephones, video teleconferencing, or computer-based virtual environments to provide training.
• Record training to be posted in a central location on a varied list of cross domain access solution topics.
• Cookordinate the creation, shipping and delivery of training materials throughout the AOR.
• Provide tier one Cyber Operations Services and troubleshooting in response to trouble tickets and to a wide range of clients on various devices including, but not limited to: workstations, Thin (Server based) Clients, laptops, and other devices.
• Contractor shall provide software installation and support.
• Contractor will coordinate appointments with customers to troubleshoot on site or remotely as sist and provide walk-through repairs.
• Contractor shall process, prioritize and resolve trouble tickets using BMC Remedy or like ITSM system on unclassified and classified networks.
• Contractor shall check ticket queue throughout the day to respond to different levels in priority for incidents.
• Contractor shall process, prioritize and resolve trouble tickets using Cyberspace Infrastructure Planning System (CIPS).
• Contractor shall check CIPS throughout the day to respond to different levels in priority for incidents.
• Contractor shall process, prioritize and resolve trouble tickets using Virtual Enterprise Service Desk (vESD) and Remedy or similar ITSM ticketing systems.

Qualifications

• U.S Citizenship
• Education: Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field is preferred, but equivalent military training and/or directly relevant experience will be considered
• Required Certifications: Security + or higher
• Able to obtain and maintain an interim Secret security clearance, and maintain interim IT-II eligibility when performance starts
• Experience performing technical training in a classroom, workspace, and other environments, including traveling to military bases in other countries
• Experience working with customers and Remedy trouble ticketing systems
• Experienced with imaging laptops and desktop systems using imaging servers and removable media