Section Manager, Steam Services Steam Operations

About the role

The Section Manager of Steam Operations Training will be responsible for establishing, leading, and managing a new Steam Operations Training department focused on developing, updating, and delivering effective technical training programs that support the current and future needs of the Steam Operations organization. This position will provide leadership and direction to a team of approximately eight direct reports, including Operations Trainers, Training Coordinators, and Training Specialists. The team will create, maintain, and improve technical training content, field-training programs, qualification materials, curriculum plans, and related documentation based on business needs, regulatory requirements, operating procedures, lessons learned, and feedback from internal customers. The Section Manager must be a self-motivated, proactive leader with strong technical knowledge, sound judgment, and the ability to build a new function from the ground up. This individual must understand training program structure, curriculum development, adult learning concepts, technical content creation, and the importance of aligning training outcomes with operational performance. This role requires a strong customer focus and the ability to work closely with Steam Operations leadership, generating stations, field operations, compliance, engineering, the Learning Center, and other internal stakeholders to ensure training needs are identified, prioritized, and addressed in a timely and effective manner.

Responsibilities

• Lead the creation, implementation, and ongoing management of a new Steam Operations Training department, including development of the department structure, priorities, processes, governance, work intake, and performance expectations.
• Manage approximately eight direct reports, including Operations Trainers, Training Coordinators, and Training Specialists, and provide leadership, coaching, performance management, prioritization, and employee development.
• Perform managerial functions, including interviewing and selecting employees, setting performance expectations, addressing employee issues in a timely manner, improving morale and productivity, and supporting employee development.
• Ensure safe work practices are followed, and the environment is fully protected in accordance with Company policy, governmental regulations, and applicable Steam Operations procedures.
• Establish and oversee comprehensive technical training programs for new hires, incumbent employees, senior title employees, supervisors, operators, mechanics, and other Steam Operations personnel, as applicable.
• Oversee the design, development, review, update, and continuous improvement of technical course curricula, lesson plans, qualification materials, field-training guides, job aids, testing materials, and training