Section Manager II, Customer Engagement

What You’ll Do

• Lead OCTA's Customer Engagement team, Customer Information Center, and customer service operations.
• Oversee customer communications, CRM, reporting, and service improvement initiatives.
• Manage staff, contracts, budgets, and cross-department collaboration.
• Prepare reports for leadership and Board members.
• Analyze customer feedback and performance metrics.

What We’re Looking For

• Bachelor's degree or equivalent combination of education and experience.
• Five years of customer relations experience, including two years of supervision.
• CRM experience (Salesforce preferred) and strong leadership and communication skills.

Pay

This position is in salary grade 220: Min - $117,228.80 Mid - $139, 276.80, Max - $161,304.00/annually. The starting salary will be within this range based on qualifications.

Schedule

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Benefits

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Qualifications

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Skills

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Joining OCTA

Join a team where innovation, integrity, and strategic thinking are valued. Apply now to help shape the future of OCTA’s programs.

OCTA is an equal employment opportunity employer that recruits, hires, and promotes qualified people without regard to race, color, religion, creed, ancestry, national origin, age, sex, pregnancy, gender, gender identity and/or expression, sexual orientation, marital status, medical condition, disability, genetic information, military and veteran status, or other legally protected status.