Secretary, Unit

Clerical Activities

• Accurately transcribes physician orders in a timely manner.
• Affirms complete medical record goes to H.I.M. after patient discharge.
• Receives, documents and properly follows through with telephone inquiries.
• Filings chart forms, duplicates medical records as needed, orders supplies & initiates follow-through with maintenance requests.
• Completes order requisitions.
• Completes all charges accurately for observation patients.

Customer Service

• All interactions are conducted in a professional manner.
• Consistently exhibits appropriate phone protocol (e.g., answers phones promptly, is courteous & helpful).
• Consistently contributes to the team effort (e.g., assists co-workers when need is observed or upon request, offers constructive suggestions rather than complaints).
• Consistently displays cheerful and positive attitude.
• Responds promptly and pleasantly to all inquiries.
• Maintains a quiet work environment in the nursing station.
• As observed by management, all interactions are conducted in a professional manner.
• Consistently strives to understand, anticipate and meet the needs, expectations and satisfaction levels of patients and other 'customers'.

Performance Improvement

• Aware of and participates in the performance improvement activities of the unit.

Professional Conduct, Growth & Development

• Demonstrates initiative.
• Willingness and ability to perform additional duties and responsibilities in different areas of the department on an as-needed basis.
• Follows the established hospital and department policies.
• Participates in group projects and staff meetings with suggestions that enhance the work environment and increase productivity.
• Communicates well with the supervisor, reporting problems with equipment, supplies or procedures.
• Requests assistance as appropriate.
• Maintains confidentiality as related to job responsibilities.
• Willingness to resolve problems as they arise.
• Projects positive professional image through appearance and behavior.
• Attends 75% of staff meetings or reads and initial minutes.
• Completes assigned work within shift.
• Complies with time and attendance policy.
• Maintains a clean and neat work environment.
• Completes annual safety and ethics updates within established time frames.
• Completes general and departmental orientation within established time frames.
• Attends 75% of in-service programs.

Qualifications

• Minimum Education: High School Graduate or equivalent.
• Minimum Experience: One year in acute care setting preferred.
• Required Certification/Registration: BLS; Completion of medical terminology course preferred.