Secretary I - Intake/Scheduler, FGP - Neurology - East Meadow

About the Role

We have an exciting opportunity to join our team as a Secretary I - Intake/Scheduler, FGP - Neurology - East Meadow. In this role, the successful candidate will perform a variety of front-end administrative tasks to support practice operations, including greeting patients, answering calls, scheduling patient appointments, and other administrative duties as needed.

Responsibilities

• Schedules appointments for visits, treatments, and procedures.
• Reviews appointment confirmation responses and manages waitlists.
• Communicates with patients on upcoming scheduled visits, including instructions, preparation, and forms.
• Obtains authorizations for services as needed.
• Answers calls, takes messages, and routes them to the appropriate contact.
• Handles faxes and mail, and prepares standard letters and forms.
• Supports patient access activities, such as greeting patients, collecting information, and answering questions.
• Maintains cooperative and professional relationships with physicians, nurses, and office staff.
• Prioritizes assignments to complete work in a timely manner.
• Demonstrates effective communication skills with patients, physicians, nurses, and staff.
• Participates in training staff in registration and office policies.
• Reviews and routes in-basket messages and patient emails to the appropriate provider.
• Provides patients with non-clinical instructions for upcoming appointments/procedures.
• Promotes the use and sign-up of MyChart.
• Follows scanning guidelines for importing outside documents.
• Manages physician calendars, including creating and sending calendar invites.
• Releases medical records in accordance with HIPAA and FGP ROI procedures.
• Processes incoming and outgoing documents via paper and electronic records.
• Completes forms accurately and forwards them to the correct destination.
• Follows up with physicians on outstanding messages related to patient care.
• Answers patient questions and refers them to senior-level staff when necessary.
• Receives prescription refill requests and tasks RN, LPN, or Provider for renewal.
• Communicates with pharmacies and patients to clarify prescription questions.
• Initiates and follows up on pre-authorizations and appeals.
• Obtains and documents referrals received in EPIC.
• Collaborates with other NYU Langone sites for seamless continuation of care.
• Maintains cleanliness of personal and patient spaces, including waiting areas.
• Assists with special projects, reports, and activities.

Patient Experience and Access

• Serves as NYU Langone Health Faculty Group Practice Brand Ambassador.
• Greets patients warmly and professionally, stating name and role.
• Works collaboratively with colleagues to ensure a positive patient experience.
• Proactively anticipates patient needs and participates in service recovery.
• Shares ideas to improve patient experience and access with leadership.
• Partners with Patient Access Center and Central Billing Office team members.
• Ensures practice staff are versed in Access Agreement gold standard principles.

Qualifications

• High School Diploma required.
• Excellent organizational, interpersonal, and communication skills.
• Strong customer service orientation.
• Basic knowledge of word processing, spreadsheet, database, and Internet applications.
• Light, accurate keyboarding skills.
• Ability to complete multiple tasks efficiently and work in a team environment.

Preferred Qualifications

• Intermediate knowledge of computer-based scheduling and appointment programs.
• Effective communication skills with all levels of the organization.

NYU Langone Hospital—Long Island provides its staff with a comprehensive benefits and wellness package, designed to support employees at every stage of life. The salary range for this role is $56,876.40 - $56,876.40 Annually. Actual salaries depend on various factors, including experience, specialty, education, and hospital need.