Secretary I - Intake/Scheduler (FGP) - Manhattan, Radiology
NYU Langone Health · New York, NY · 1 mo ago
OTHR$57k/yrFull-time
We need to output HTML fragment with headings for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title as heading. Must not include Job ID etc. Must preserve all substantive info, remove boilerplate.
We need to parse the posting.
Content:
- Intro about NYU Grossman School of Medicine: description, mission, etc. That could be "About the role" or maybe "About the organization". The instruction says use headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we can put the organizational description under About the role? Probably yes: "About the role" could include description of the role and organization. But we have a Position Summary and responsibilities.
We need to extract:
Position Summary: "We have an exciting opportunity to join our team as a Secretary I - Intake/Scheduler (FGP) - Manhattan, Radiology. In this role, the successful candidate will perform a variety of front-end administrative tasks to support practice operations including greeting patients, answering calls, scheduling patient appointments and other administrative duties as needed."
That's about the role.
Job Responsibilities: a long list of duties.
Minimum Qualifications: "To qualify you must have a High School Diploma. Excellent organizational, interpersonal and verbal and written communications skills and strong customer service orientation required. Basic knowledge of word processing, spreadsheet, database and Internet applications required. Light, accurate keyboarding skills required. Ability to complete multiple tasks efficiently and thrive in a team work environment which pursues a positive patient care experience."
Preferred Qualifications: "Preferred Qualifications:Intermediate knowledge of computer-based scheduling and appointment programs strongly preferred. Qualified candidates must be able to effectively communicate with all levels of the organization."
Then benefits description: "NYU Grossman School of Medicine provides its staff with far more than just a place to work.... At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package.... The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family."
Pay: "NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $56,873.24 - $56,873.25 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits."
Schedule: Not mentioned explicitly. No schedule info. So we should not include Schedule section.
Skills: Could be derived from qualifications? But we have separate sections for Requirements, Qualifications, Skills. The instruction says use those headings if there is real specific content. We have Minimum Qualifications and Preferred Qualifications. Could map Minimum Qualifications to Requirements? Or Qualifications? The headings list includes Requirements, Qualifications, Skills. We need to decide.
We have Minimum Qualifications (must have) and Preferred Qualifications (preferred). Could treat Minimum Qualifications as Requirements, and Preferred Qualifications as Qualifications? Or combine both under Qualifications? The instruction: "Use
for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title as heading. Must not include Job ID etc. Must preserve all substantive info, remove boilerplate.
We need to parse the posting.
Content:
- Intro about NYU Grossman School of Medicine: description, mission, etc. That could be "About the role" or maybe "About the organization". The instruction says use headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we can put the organizational description under About the role? Probably yes: "About the role" could include description of the role and organization. But we have a Position Summary and responsibilities.
We need to extract:
Position Summary: "We have an exciting opportunity to join our team as a Secretary I - Intake/Scheduler (FGP) - Manhattan, Radiology. In this role, the successful candidate will perform a variety of front-end administrative tasks to support practice operations including greeting patients, answering calls, scheduling patient appointments and other administrative duties as needed."
That's about the role.
Job Responsibilities: a long list of duties.
Minimum Qualifications: "To qualify you must have a High School Diploma. Excellent organizational, interpersonal and verbal and written communications skills and strong customer service orientation required. Basic knowledge of word processing, spreadsheet, database and Internet applications required. Light, accurate keyboarding skills required. Ability to complete multiple tasks efficiently and thrive in a team work environment which pursues a positive patient care experience."
Preferred Qualifications: "Preferred Qualifications:Intermediate knowledge of computer-based scheduling and appointment programs strongly preferred. Qualified candidates must be able to effectively communicate with all levels of the organization."
Then benefits description: "NYU Grossman School of Medicine provides its staff with far more than just a place to work.... At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package.... The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family."
Pay: "NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $56,873.24 - $56,873.25 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits."
Schedule: Not mentioned explicitly. No schedule info. So we should not include Schedule section.
Skills: Could be derived from qualifications? But we have separate sections for Requirements, Qualifications, Skills. The instruction says use those headings if there is real specific content. We have Minimum Qualifications and Preferred Qualifications. Could map Minimum Qualifications to Requirements? Or Qualifications? The headings list includes Requirements, Qualifications, Skills. We need to decide.
We have Minimum Qualifications (must have) and Preferred Qualifications (preferred). Could treat Minimum Qualifications as Requirements, and Preferred Qualifications as Qualifications? Or combine both under Qualifications? The instruction: "Use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." So we can have sections for each of those if content exists.
We have content for Requirements (minimum qualifications). We have content for Qualifications (preferred qualifications). We have content for Skills? Could extract skills from qualifications: organizational, interpersonal, verbal/written communication, customer service, basic knowledge of word processing, spreadsheet, database, Internet, light accurate keyboarding, ability to multitask, teamwork, intermediate knowledge of scheduling programs, effective communication. That could be a Skills section. But we must not invent or summarize away detail; we can list them as - . That's okay.
We must preserve ALL substantive information; do NOT invent or summarize away detail. So we need to include all details from the posting, but we can reorganize into sections. Must not omit any substantive info.
Thus we need to include:
- About the role: includes the description of NYU Grossman School of Medicine, its mission, equity/inclusion, etc., plus Position Summary.
- Responsibilities: the long list of duties.
- Requirements: Minimum Qualifications (high school diploma, etc.)
- Qualifications: Preferred Qualifications (intermediate knowledge of scheduling programs, ability to communicate with all levels)
- Skills: maybe we can list the skills explicitly mentioned (organizational, interpersonal, verbal/written communication, customer service, basic knowledge of word processing, spreadsheet, database, Internet, light accurate keyboarding, ability to complete multiple tasks efficiently, thrive in team work environment, intermediate knowledge of computer-based scheduling and appointment programs, ability to effectively communicate with all levels). But note that some of these overlap with Requirements and Qualifications. To avoid duplication, we could keep Requirements and Qualifications as they are, and Skills could be omitted if no distinct content beyond those. But the instruction says prefer a few substantive sections over many thin ones. So maybe we combine Requirements and Qualifications into one "Qualifications" section? But they gave separate headings. We need to decide.
We could make:
- About the role
- Responsibilities
- Requirements (minimum qualifications)
- Qualifications (preferred qualifications)
- Benefits
- Pay
We could omit Skills if not distinct. But we need to check if there is any explicit "Skills" section in the posting: not really. The qualifications mention skills. So we could treat those as qualifications. So we can omit Skills section.
Thus sections: About the role, Responsibilities, Requirements, Qualifications, Benefits, Pay.
Check if any content for Schedule: none, so omit.
Now we need to format.
About the role: Should include the intro about NYU Grossman School of Medicine, its mission, equity/inclusion, plus Position Summary. Must not repeat job title as heading. So we can include the description paragraphs.
We need to preserve all substantive info: that includes the mission statement, equity/inclusion, link to med.nyu.edu, social media links? The instruction says remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The social media links might be considered navigation? It's "For more information, go to med.nyu.edu, and interact with us on LinkedIn, Glassdoor, Indeed, Facebook, X and Instagram." This is likely considered boilerplate navigation? It's not EEO, but it's more like a call to action. The instruction says remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate. This could be considered navigation. Safer to remove that line. Also "View Know Your Rights: Workplace discrimination is illegal." is EEO boilerplate, remove. Also "We require applications to be completed online." is application instruction, remove. Also "To view the Pay Transparency Notice, please click here" is maybe navigation, remove.
Thus we keep substantive info: description of NYU Grossman School of Medicine, its mission, equity/inclusion, commitment, etc. Also the Position Summary.
We also need to keep the salary range line.
Now Responsibilities: we need to include all duties listed. Must preserve all substantive info; we can bullet them.
We need to be careful not to omit any duty. The responsibilities list is long, with many sentences. We'll need to parse into bullet points.
Let's extract responsibilities from the text:
"Schedules appointments for visits, treatments, and procedures.
Reviews appointment confirmation responses and manages waitlists.
Communicates to patients on upcoming scheduled visits, including instructions, preparation, and forms,
Obtains authorizations for services as needed.
Answers calls and takes messages.
Addresses questions or routes messages to appropriate contact in a clear and timely manner.
Handles faxes and mail.
Prepares standard letters and forms as needed.
Administrative Physician and Practice Support
Demonstrates knowledge of the organization's patient experience expectations and Service Standards and incorporates them in to the performance of duties.
Supports patient access activities (i.e. greets patients, collects information, answers questions, requests for assistance are directed to proper individual, etc.).
Answers phones and screens incoming calls.
Provides information, take messages, or redirects calls to the appropriate person.
Maintains cooperative and professional relationships with physicians, nurses, and office staff.
Exercises skill in prioritizing assignments in order to complete work in a timely manner when there are changes in workload, assignments, pressures of deadlines, competitive requirements, and/or a heavy workload.
Demonstrates communication skills: using appropriate vocabulary and grammar when obtaining and conveying information to patients, physicians, nurses, and staff at various levels; in person, over the phone, in writing, and in electronically sent messages.
Participates in training staff in registration and office policies and responsibilities.
May assist, provide guidance and/or train less senior staff.
Reviews all assigned in-basket messages and patient emails before routing to the appropriate provider which includes staff messages, appointment notifications, etc.
Provides patients with non-clinical instructions for any upcoming appointments/procedures.
Promotes the use and sign-up of MyChart.
Follows scanning guidelines and best practices for importing outside documents- results, records, forms, etc.
Reviews the waitlist periodically and ensures patients are being called and offered appointments.
Responsible for rescheduling patients when physicians are out or blocking their schedules.
Organizes and distributes mail and faxes.
Has a general knowledge of the practice/physician specialty including conditions and treatments and scheduling scripts.
Manages the physician's calendars including creating and sending calendar invites.
Releases medical records in accordance of HIPAA and FGP ROI procedures.
Documents disclosures in Epic and fulfills requests within a 10 day timeframe.
Processes incoming and outgoing documents via paper and electronic records.
Scans, uploads and forwards appropriate information within EPIC.
Completes forms legibly and accurately.
Forwards areas requiring clinical information to LPN, RN or Licensed Provider.
Secures appropriate signatures and forwards documents/forms to correct destination.
Follows up with the physician on any outstanding messages related to patient care.
Answers patient questions to ensure understanding and patient satisfaction, or refers them to more senior level staff.
Maintains confidentiality on matters to which they are privileged.
Refers all questions/queries related to medical diagnosis or treatment to RN/provider.
Refers Surgical and Infusion scheduling to Senior Medical Secretary.
Prepares routine memoranda letters, labels, routine manuscripts, correspondence and other documents as needed.
Reviews work for accuracy and completeness.
Receives prescription refill requests, locates requested prescription in EMR, and tasks RN, LPN, or Provider to evaluate, set up and/or process for renewal.
Communicates with pharmacies and patients to clarify prescription questions and/or concerns, related to patient demographic, insurance, and status information.
Refers questions related to prescription information to RN/LPN/Provider.
Initiates and follows-up on pre-authorizations and appeals and arranges peer-to-peer communication when require.
Responsible for Patient, Referral and Authorization work queues.
Obtains and documents referrals received in EPIC.
Collaborates with other NYU Langone sites to ensure seamless continuation of care.
Remains current on latest best practices, policies and protocols (including workflow updates, FOCUS trainings, and job-related tasks).
Maintains cleanliness of both personal and patient space, including waiting areas and restocks supplies as needed.
Communicates with patients, providing all scheduling instructions, clarification, updates on status or changes and answering related questions for any upcoming appointments/procedures.
Communicate with patients regarding status of referrals and/or authorization.
Assists with the completion of special projects, reports and activities.
Ensures requested and related information is accurate and complete.
Brings any problems or questions to supervisor attention.
Patient Experience and Access Serves as NYU Langone Health Faculty Group Practice Brand Ambassador by upholding the NYULH Mission, vision and values and promoting excellence in the patient experience, during every encounter.
Drives consistency in every patient and colleague encounter by embodying
- . That's okay. We must preserve ALL substantive information; do NOT invent or summarize away detail. So we need to include all details from the posting, but we can reorganize into sections. Must not omit any substantive info. Thus we need to include: - About the role: includes the description of NYU Grossman School of Medicine, its mission, equity/inclusion, etc., plus Position Summary. - Responsibilities: the long list of duties. - Requirements: Minimum Qualifications (high school diploma, etc.) - Qualifications: Preferred Qualifications (intermediate knowledge of scheduling programs, ability to communicate with all levels) - Skills: maybe we can list the skills explicitly mentioned (organizational, interpersonal, verbal/written communication, customer service, basic knowledge of word processing, spreadsheet, database, Internet, light accurate keyboarding, ability to complete multiple tasks efficiently, thrive in team work environment, intermediate knowledge of computer-based scheduling and appointment programs, ability to effectively communicate with all levels). But note that some of these overlap with Requirements and Qualifications. To avoid duplication, we could keep Requirements and Qualifications as they are, and Skills could be omitted if no distinct content beyond those. But the instruction says prefer a few substantive sections over many thin ones. So maybe we combine Requirements and Qualifications into one "Qualifications" section? But they gave separate headings. We need to decide. We could make: - About the role - Responsibilities - Requirements (minimum qualifications) - Qualifications (preferred qualifications) - Benefits - Pay We could omit Skills if not distinct. But we need to check if there is any explicit "Skills" section in the posting: not really. The qualifications mention skills. So we could treat those as qualifications. So we can omit Skills section. Thus sections: About the role, Responsibilities, Requirements, Qualifications, Benefits, Pay. Check if any content for Schedule: none, so omit. Now we need to format. About the role: Should include the intro about NYU Grossman School of Medicine, its mission, equity/inclusion, plus Position Summary. Must not repeat job title as heading. So we can include the description paragraphs. We need to preserve all substantive info: that includes the mission statement, equity/inclusion, link to med.nyu.edu, social media links? The instruction says remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The social media links might be considered navigation? It's "For more information, go to med.nyu.edu, and interact with us on LinkedIn, Glassdoor, Indeed, Facebook, X and Instagram." This is likely considered boilerplate navigation? It's not EEO, but it's more like a call to action. The instruction says remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate. This could be considered navigation. Safer to remove that line. Also "View Know Your Rights: Workplace discrimination is illegal." is EEO boilerplate, remove. Also "We require applications to be completed online." is application instruction, remove. Also "To view the Pay Transparency Notice, please click here" is maybe navigation, remove. Thus we keep substantive info: description of NYU Grossman School of Medicine, its mission, equity/inclusion, commitment, etc. Also the Position Summary. We also need to keep the salary range line. Now Responsibilities: we need to include all duties listed. Must preserve all substantive info; we can bullet them. We need to be careful not to omit any duty. The responsibilities list is long, with many sentences. We'll need to parse into bullet points. Let's extract responsibilities from the text: "Schedules appointments for visits, treatments, and procedures. Reviews appointment confirmation responses and manages waitlists. Communicates to patients on upcoming scheduled visits, including instructions, preparation, and forms, Obtains authorizations for services as needed. Answers calls and takes messages. Addresses questions or routes messages to appropriate contact in a clear and timely manner. Handles faxes and mail. Prepares standard letters and forms as needed. Administrative Physician and Practice Support Demonstrates knowledge of the organization's patient experience expectations and Service Standards and incorporates them in to the performance of duties. Supports patient access activities (i.e. greets patients, collects information, answers questions, requests for assistance are directed to proper individual, etc.). Answers phones and screens incoming calls. Provides information, take messages, or redirects calls to the appropriate person. Maintains cooperative and professional relationships with physicians, nurses, and office staff. Exercises skill in prioritizing assignments in order to complete work in a timely manner when there are changes in workload, assignments, pressures of deadlines, competitive requirements, and/or a heavy workload. Demonstrates communication skills: using appropriate vocabulary and grammar when obtaining and conveying information to patients, physicians, nurses, and staff at various levels; in person, over the phone, in writing, and in electronically sent messages. Participates in training staff in registration and office policies and responsibilities. May assist, provide guidance and/or train less senior staff. Reviews all assigned in-basket messages and patient emails before routing to the appropriate provider which includes staff messages, appointment notifications, etc. Provides patients with non-clinical instructions for any upcoming appointments/procedures. Promotes the use and sign-up of MyChart. Follows scanning guidelines and best practices for importing outside documents- results, records, forms, etc. Reviews the waitlist periodically and ensures patients are being called and offered appointments. Responsible for rescheduling patients when physicians are out or blocking their schedules. Organizes and distributes mail and faxes. Has a general knowledge of the practice/physician specialty including conditions and treatments and scheduling scripts. Manages the physician's calendars including creating and sending calendar invites. Releases medical records in accordance of HIPAA and FGP ROI procedures. Documents disclosures in Epic and fulfills requests within a 10 day timeframe. Processes incoming and outgoing documents via paper and electronic records. Scans, uploads and forwards appropriate information within EPIC. Completes forms legibly and accurately. Forwards areas requiring clinical information to LPN, RN or Licensed Provider. Secures appropriate signatures and forwards documents/forms to correct destination. Follows up with the physician on any outstanding messages related to patient care. Answers patient questions to ensure understanding and patient satisfaction, or refers them to more senior level staff. Maintains confidentiality on matters to which they are privileged. Refers all questions/queries related to medical diagnosis or treatment to RN/provider. Refers Surgical and Infusion scheduling to Senior Medical Secretary. Prepares routine memoranda letters, labels, routine manuscripts, correspondence and other documents as needed. Reviews work for accuracy and completeness. Receives prescription refill requests, locates requested prescription in EMR, and tasks RN, LPN, or Provider to evaluate, set up and/or process for renewal. Communicates with pharmacies and patients to clarify prescription questions and/or concerns, related to patient demographic, insurance, and status information. Refers questions related to prescription information to RN/LPN/Provider. Initiates and follows-up on pre-authorizations and appeals and arranges peer-to-peer communication when require. Responsible for Patient, Referral and Authorization work queues. Obtains and documents referrals received in EPIC. Collaborates with other NYU Langone sites to ensure seamless continuation of care. Remains current on latest best practices, policies and protocols (including workflow updates, FOCUS trainings, and job-related tasks). Maintains cleanliness of both personal and patient space, including waiting areas and restocks supplies as needed. Communicates with patients, providing all scheduling instructions, clarification, updates on status or changes and answering related questions for any upcoming appointments/procedures. Communicate with patients regarding status of referrals and/or authorization. Assists with the completion of special projects, reports and activities. Ensures requested and related information is accurate and complete. Brings any problems or questions to supervisor attention. Patient Experience and Access Serves as NYU Langone Health Faculty Group Practice Brand Ambassador by upholding the NYULH Mission, vision and values and promoting excellence in the patient experience, during every encounter. Drives consistency in every patient and colleague encounter by embodying