SECRETARY

Position Summary

To accept assignment to any work station where patients are received and registered.

Responsibilities

• Greets and assists patients, identifies self, and briefly explains registration process.
• Accurately schedules and enters orders and/or charges through the computer system.
• Photocopies any necessary forms, returning originals to customer.
• Follows department “downtime” procedures.
• Possesses a working knowledge of hospital department services and the location of same.
• Collections payments and/or deposits, balances cash collected and correctly completes receipts.
• Obtains written orders from physicians; maintains a good working relationship with physicians, their staffs, and all hospital departments.
• Obtains and verifies pre-certification patient eligibility and/or referrals when required by payor.
• Obtains complete and accurate demographic and financial information from patients; obtains necessary signatures for release of information and assignment of benefits.
• Completes pre-registration process and accepts reservations.
• Effects assignment or transfer of patients to appropriate beds within the hospital, and prepares patient identification armbands.
• Fills department documents in a timely and accurate manner.
• Demonstrates understanding of payor regulations including, but not limited to: Medicare; 72-hour rule; and secondary payor rules.
• Compiles statistical reports including: census; ER log; room reservations; and requests for patient rooms.
• Courteously answers telephone calls, rotates calls, takes messages, or completes caller’s request.

Qualifications

• Minimum Education: A high school diploma or its equivalent is required.
• Course work or on-the-job experience in typing, filing and general office procedures is required.
• Must be able to read with comprehension, write legibly, and perform simple arithmetic calculations and be proficient in the use of proper grammar.
• Additional training or on-the-job experience with medical terminology is preferred.
• Word processing skills are required, and must be able to type a minimum of forty-five net words per minute.
• Previous secretarial experience in a hospital setting is preferred.
• Licensure Requirements: None is required.