Secret Cleared VTC Facilitator

VTC Facilitator

Zantech is seeking a VTC Facilitator for an On-site role at Fort Lee VA. The ideal candidate will provide daily operations support for all video teleconference (VTC) systems and facility operations.

Responsibilities

• Provide daily operations of all VTC systems and facility operations, ensuring continuous and trouble-free conference transmission
• Perform pre-conference testing and full setup for all video teleconferences and meetings
• Operate crypto keying functions on VTC equipment for all secure (SIPRNET) video teleconferences
• Use VTC scheduling software to coordinate users, participants, schedulers, and facilitators across the enterprise
• Train users on proper use and operation of all VTC systems; provide desk-side instruction as needed
• Assist customers with access to the SIPRNET Kiosk
• Provide technical assistance as backup support to the Cyber Security Division upon request
• Respond to and resolve VTC-related incident tickets within PWS response time requirements: 24-hour acknowledge, 48-72 hour resolution; 2-hour response for VIP/priority users
• Maintain Continuity Books documenting VTC troubleshooting procedures and known issues

Requirements

• 8 years minimum of client support in a Microsoft Windows-based environment; 8 years minimum deploying systems in a Microsoft Windows environment
• Daily operation of all VTC systems and facility operations
• Pre-conference testing, setup, and coordination for video teleconferences and meetings
• Crypto keying functions on VTC equipment for secure (SIPRNET) video teleconferences
• VTC scheduling software operation to coordinate users, participants, schedulers, and facilitators
• SIPRNET Kiosk access support for customers
• User training on proper VTC system use and operation
• Technical assistance as backup to Cyber Security Division when requested
• Microsoft Windows environment: Windows Server 2019, Microsoft Exchange, Forefront TMG, SharePoint, SQL Server 2019, current OS and applications
• Knowledge of IT concepts, principles, and methods
• Software tools for loading images and configuring managed computers
• PC architecture, hardware, and software capability and configurations
• DoD 8570.01-M compliance for IA/IT workforce certification

Qualifications

• 8 years minimum of client support in a Microsoft Windows-based environment; 8 years minimum deploying systems in a Microsoft Windows environment
• Daily operation of all VTC systems and facility operations
• Pre-conference testing, setup, and coordination for video teleconferences and meetings
• Crypto keying functions on VTC equipment for secure (SIPRNET) video teleconferences
• VTC scheduling software operation to coordinate users, participants, schedulers, and facilitators
• SIPRNET Kiosk access support for customers
• User training on proper VTC system use and operation
• Technical assistance as backup to Cyber Security Division when requested
• Microsoft Windows environment: Windows Server 2019, Microsoft Exchange, Forefront TMG, SharePoint, SQL Server 2019, current OS and applications
• Knowledge of IT concepts, principles, and methods
• Software tools for loading images and configuring managed computers
• PC architecture, hardware, and software capability and configurations
• DoD 8570.01-M compliance for IA/IT workforce certification

Skills

• IAT Level II baseline certification IAW DoD 8570.01-M (e.g., CompTIA Security+ CE, SSCP, CCNA Security)
• Computing Environment (CE) certification for all operating systems and security tools supported under this contract
• DoD IA Cyber Awareness Training prior to network access; renewed annually
• AT Level I Antiterrorism Training within 30 days of start
• OPSEC Level I Training within 30 days of start; annual refresh required

Benefits

• Competitive compensation
• Strong benefits
• Vacation package
• Fast-paced and exciting work environment

Pay

Schedule