SecOps Engineer - Identity and Access Management

About the role

The SecurityOps Engineer for Identity and Access Management (IAM) is a technical role responsible for supporting the company's 24/7 identity platforms and services. This role plays a critical part in ensuring the secure and efficient support of identity and access services within our organization.

Responsibilities

• Implement processes for incident management, change management, problem resolution and continuous improvement that enable Identity services.
• Continuously monitor identity systems performance and health to ensure optimal operation.
• Perform regular maintenance tasks to prevent issues.
• Respond promptly to system alerts and incidents, troubleshoot issues, and implement solutions to restore services as quickly as possible.
• Manage and maintain all components of identity systems.
• Ensure that all systems are up-to-date with the latest patches and security updates.
• Analyze system performance metrics and make recommendations for improvements.
• Implement changes to enhance system efficiency and reduce downtime.
• Maintain detailed documentation of system configurations, procedures, and incident reports.
• Provide regular status updates and reports to management.
• Work closely with other IT teams, developers, and stakeholders to ensure seamless operation of services.
• Communicate effectively to resolve issues and implement changes.
• Absess current system capacity and plan for future growth.
• Ensure that resources are allocated efficiently to meet demand.
• Provide technical support to users as it pertains to issues and requests on Identity services.
• Support response to audit and compliance requests pertaining to Identity services.
• Develop and implement solutions to resolve identified problems.
• Ensure that solutions are tested and validated before deployment.
• Perform detailed root cause analysis and document findings.
• Develop and implement corrective actions to prevent recurrence.
• Proactively find opportunities for process improvements and implement best practices to enhance problem management processes.

Qualifications

• High School Diploma
• 3+ years of proven experience in supporting, delivering and securing Identity and Access Management services specifically with Entra ID, Active Directory and/or Okta.

Additional Preferences

• Bachelor's degree in Computer Science, Engineering or related technical field preferred.
• Experience with IT service management (ITIL).
• Understanding authentication and authorization technologies and federated identity standards and protocols (multifactor authentication, certificate-based authentication, LDAP Kerberos, OAuth, SAML, OpenID Connect).
• Experience developing solutions with PowerShell, Python, NodeJS, PHP or other development and scripting languages.