Secondary Analyst

Key Responsibilities

• Deliver exceptional internal customer service with a positive, solutions-focused attitude
• Act as a trusted, responsive resource for lock-related questions and time-sensitive requests
• Process rate locks, extensions, confirmations, and cancellations accurately and efficiently
• Maintain precise and up-to-date lock data and documentation within the loan system
• Communicate clearly, professionally, and proactively with internal partners
• Take full ownership of requests and follow through to resolution
• Ensure lock activity aligns with company policies and investor guidelines
• Identify opportunities to improve service, workflows, and communication
• Remain calm, responsive, and service-focused during high-volume periods

What We're Looking For

• A strong customer-first mindset — you genuinely enjoy serving others
• Prior experience in Lock Desk, Secondary Marketing, or Mortgage Operations preferred
• Encompass experience strongly recommended
• Excellent communication, organization, and attention to detail
• Ability to multitask, prioritize, and adapt quickly
• Team-oriented professional who embodies PRMI’s Red Shoes Living values