Seasonal, Virtual Instructor Supervisor

About The Role

Aid in recruiting, selecting, hiring, training, assigning, and managing Virtual Instructors. Duties include:

• Identify and recruit high-caliber Virtual Instructors based on published competencies/content demand
• Interview and assess competencies
• Manage learning paths of Virtual Instructors
• Deliver and/or manage company training for instructors (e.g., Virtual Facilitation Skills, Train-the-Trainer, Dress Rehearsal, mentoring)
• Analyze and evaluate individual needs, and identify current or potential offerings to meet those needs
• Conduct team meetings to share learnings and set expectations
• Serve as liaison to Learning Development department
• Provide guidance for scheduling, classroom/facilities selection, setup, and equipment coordination
• Coordinate addendums, contracts, pay, and hourly pay for instructors
• Develop course training methods and success measures
• Review Instructor Scorecard (surveys, tests, and conversion data)
• Observe, coach, and rate instructors against necessary competencies
• Partner with Manager of Virtual Instruction to address under-performing instructors and take corrective action, if necessary
• Assign based on need and performance to meet enrollment demands
• Conduct year-end performance evaluations and individual development plans

Required Qualifications

• Completion of a high school diploma or equivalent
• Additional course work in training/facilitation/online learning is preferred
• Knowledge of instructor and/or presenter evaluation systems
• Training management experience
• Knowledge of needs assessment theory, principles, practices, and techniques
• Knowledge of project management principles, practices, and techniques
• Facilitation and presentation skills
• Effective oral, written, and interpersonal communication skills sufficient to present and explain often complex information to multiple organizational levels
• Demonstrated analytical and problem-solving skills
• Ability to manage multiple tasks/projects simultaneously and complete tasks per established schedule
• Ability to lead in a matrix environment and at a distance (virtually)
• Understanding and previous use of a Windows-based system
• Competency in MS Word, Excel, and PowerPoint
• Ability to navigate on the Internet

Preferred Qualifications

• 3 years or equivalent of H&R Block Field experience
• Bachelor’s degree in education, Curriculum Development, Adult Learning, or other related field or an equivalent combination of education and experience
• Experience planning, directing, coordinating, and monitoring instructor and/or presenter evaluation systems
• Knowledge of adult learning theory and instructional design theory, principles, practices, and techniques