SEASONAL TOUR GUIDE - CUTWATER (PT)

Job Summary

The Seasonal Tour Guide is responsible for delivering engaging, educational, and memorable experiences for guests visiting Cutwater Spirits. This role leads guided distillery tours, shares the Cutwater story and production process, hosts tastings when applicable, and supports retail operations in the tasting room.

Job Responsibilities

• Lead informative and entertaining distillery tours, including Cutwater’s history, distilling process, and product portfolio
• Create a welcoming, engaging environment that turns guests into brand fans
• Confidently answer guest questions regarding the distillery, tasting room and kitchen, products, events, and brand offerings
• Personalize tours through storytelling, humor, and individual presentation style while maintaining accuracy and brand standards
• Maintain group behavior to ensure guest safety, especially when tours include children
• Lead specialty tour experiences (e.g. premium tastings, educational deep-dives, themed or seasonal tours) with a high level of storytelling, brand knowledge, and guest engagement
• Serve as an on-site host for private and public events as well as VIP experiences, supporting seamless execution from guest arrival through close
• Conduct tastings when required, following all responsible alcohol service guidelines
• Ensure compliance with all safety protocols and incorporate them into tour delivery
• Support tasting room retail operations, including selling spirits to-go and branded merchandise
• Maintain strong working knowledge of the POS system (Toast) to process transactions accurately and efficiently
• Aid in maintaining retail organization, cleanliness, and appropriate stock levels
• Actively contribute to increasing tasting room revenue through guest engagement and product knowledge
• Manage tour reservations using the designated reservation software and accommodate guest needs when possible
• Share guest feedback with management regarding tours, merchandise, and tasting room or kitchen experiences
• Support the tasting room team during peak periods and downtime as needed
• Uphold and exemplify Cutwater Spirits’ core values, culture, and service standards
• Perform additional duties as assigned

Qualifications

• High school diploma or equivalent required
• RBS Certification and Food Handler Certification required
• Prior restaurant experience preferred
• Prior retail experience preferred