Seasonal Shuttle Driver / Bellman

About the role

The Shuttle Driver / Bellman position is responsible for operation of a shuttle van and transporting guests safely and efficiently over specific routes. They also assist owners and guests with luggage and ski equipment on occasion. A successful Shuttle Driver / Bellman provides reliable and timely service while maintaining a professional and courteous demeanor. Our team is expected to contribute to exceptional experiences for guests, owners, colleagues, and business partners through personal accountability, collaboration, adaptability, sound decision-making, and a commitment to results. This includes building positive relationships, communicating effectively, responding constructively to challenges, and taking ownership for delivering high-quality work that supports team and organizational success.

Responsibilities

• Be a brand ambassador, promoting all Natural Retreats’ locations and services to guests and colleagues alike
• Provide exceptional customer service to guests, owners, and callers by delivering a positive shuttle experience and responding professionally to inquiries and communications
• Safely operate the shuttle along assigned routes, transporting authorized guests and owners to and from designated pickup and drop-off locations in accordance with app-based routing instructions
• Utilize the Silver Star Shuttle app for proper guest and owner transportation tracking purposes
• Obey traffic laws and transportation practices as required by federal, state, and local law
• Maintain a clean and safe working environment in the vehicle
• Secure wheelchairs, car seats, and other restraining devices as needed
• Communicate with front desk and management on any guest requests or issues
• Report all accidents, injuries, incidents, unsafe working conditions, and damages to vehicles/shuttles immediately to management
• Inspect vehicle/shuttle for proper operating condition before and after every shift according to checklist
• Regulate heating, cooling, and ventilating equipment for the comfort of passengers
• Responsible for detailed knowledge of property inventory, location, amenities, etc.
• Obtain and maintain expert knowledge of Park City and provide guests with any requested information
• Assist with guest-related tasks as assigned

Requirements

• Ability to pass pre-employment testing which may include drug testing and/or background screening
• Valid and current state driver's license with a good driving record
• Proficiency in technology such as cell phones and basic computer skills
• Comprehensive knowledge of shuttle functions and designated drop off and pick up locations
• Ability to work alone and as part of a team
• Strong customer focus
• Strong attention to detail
• Strong interpersonal and verbal communication skills
• Proactive and flexible in approach to job duties and problem-solving

Qualifications

• Previous experience in a similar role
• Ability to meet the requirements of the company's approved rental car providers

Pay

$22 per hour + tips + retention bonus at the end of season

Schedule

This is a seasonal position expected to end around April 15, 2027. Coverage is needed for both the morning and evening shifts. Morning shifts start at 7:30 am. Night shifts end at 10:00 pm. Weekends and holidays are busy with guest arrivals and departures and are generally required and considered working days.

Note: To be eligible for employment, candidates for this safety sensitive position must pass a pre-employment (5 panel non-THC) drug test upon hire. A positive test result may lead to the withdrawal of the job offer.