Seasonal Service Team Member

Responsibilities

• Deliver friendly customer service and help customers shop the store.
• Provide a fast and friendly checkout experience, including cash handling to standards.
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments.
• Educate customers on the Voice of Customer (VOC) survey.
• Assist with Omni‑channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Participate in truck unloading, stocking, and planogram (POG) processes.
• Complete merchandise recovery and maintenance, including the merchandise return/go‑back process and general store recovery to ensure a well‑merchandised and in‑stock store.
• Perform Store In‑Stock Optimization (SISO) and AD set duties as assigned.
• Support shrink and safety programs.
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards.
• Interact with others in an accepting and respectful manner, remain positive in difficult situations, and serve as a role model for other team members.
• Cross‑trained in Custom Framing selling and production.
• Other duties as assigned.

Requirements

• Retail and/or customer service experience preferred.
• Must be at least sixteen (16) years old and satisfy all federal, state, and local legal requirements.

Physical Requirements

• Ability to remain standing for long periods of time.
• Ability to move throughout the store, including regular bending, lifting, carrying, reaching, and stretching.
• Lifting heavy boxes and accessing high shelves by ladder or similar equipment.

Work Environment

• Public retail store setting; all public areas are climate‑controlled.
• Some stock rooms may not be climate‑controlled; occasional outdoor work (e.g., retrieving shopping carts, unloading trucks).
• Frame shop contains glass cutter and heat press.
• Work hours include nights, weekends, and early mornings.

Pay

Total Base Pay Range: $17.25 – $20.30 per hour. This position may be eligible for overtime compensation in accordance with state and local laws.

Benefits

• 401(k) with employer match (eligibility dependent on position).
• Employee Assistance Program.
• Medical, dental, and vision coverage, including telemedicine services.
• Flexible Spending Accounts.
• Commuter benefits.
• Tuition assistance and adoption assistance.
• Various voluntary insurance options.
• Employee discounts and access to partner discount programs.