Seasonal Server

About the role

The Server at The Asbury Hotel works in one of Asbury Park's most spirited dining environments, where great food meets a laid-back, welcoming energy. This role calls for genuine hospitality, quick instincts, and a natural ability to make every guest feel like a regular.

Responsibilities

• Greets and takes food and drink orders from restaurant customers, serving the orders and accommodating special needs/requests.
• Remains attentive to the customers throughout the entire dining experience, adhering to or exceeding service standards as established by the restaurant at all times.
• Completes all restocking and cleaning duties by performing opening and closing sidework as instructed.
• Memorizes menu items, recipes and daily specials in order to answer questions and make recommendations to customers.
• Maintains cleanliness standards in restaurant, waitstation and kitchen service area in order to have a clean, presentable and attractive facility and to satisfy state and local health board requirements.
• Controls allocated guest checks by following established check-use procedures and legibly documenting all required information as the customer's order is taken and processed.
• Receives proper payment from guest and ensures accuracy of guest check and method of payment in order to safeguard customer and company.
• Attends all pre-meal and departmental meetings in person in order to enhance communications and gain knowledge of products, service and facility.
• Responds to customer inquiries and comments in person and on phone by providing timely and knowledgeable information in order to provide quality customer service.
• Presents a clean and professional appearance at all times.
• Maintains a friendly, cheerful and courteous demeanor at all times.
• Performs other duties as assigned, requested or deemed necessary by management.

Qualifications

• High school education or equivalent.
• Previous experience in similar position of 3 months or longer.

Behavioral Focus

At Sage Hospitality, how we work matters just as much as what we do. We are guided by a shared purpose to enrich lives, one experience at a time, and a vision to redefine how the world experiences hospitality. At The Asbury Hotel, we embrace Social Hub Identity - Vibrant gathering place for locals and visitors, Cultural Fusion - Victorian history + rock-and-roll heritage + modern future, Entertainment-Driven Experience - Live music, rooftop, events, Casual, Playful Lifestyle Hospitality - Laid-back atmosphere with personality, warmth, and a sense of fun, Innovative, Disruptive Culture - Bold thinking, unconventional choices, redefining what a hotel can be, Personal Growth & Fulfillment Focus - Work that inspires, challenges, and means something beyond a job title, Community-Engaged, Passion-Led Service - Team members who care deeply about the guest, the craft, and each other.

Physical Demands

• Lifting, pushing, pulling and carrying up to 50 lbs to include serving trays, carts, tables, chairs, and small equipment up to 75% of the time.
• Continuous standing - during preparation, during service hours or during expediting.
• Mobility - full range of mobility and the ability to travel up to 300 feet on a regular basis throughout the shift.
• Must have moderate hearing to hear customers, supervisors, and communicate with other staff.
• Must have excellent vision to see that product is prepared appropriately.
• Must have moderate comprehension and literacy to read use records and all special requests.
• Must have ability to perform multiple tasks at one time, must be able to follow verbal and written instruction, and be able to communicate both verbally and in writing.
• Must be highly organized and able to pay attention to sound and sight details in crowded and noisy situations, particularly when handling multiple tasks.
• Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.