Seasonal Sales Team Lead

About the Role

As a Sales Lead at UGG, a division of Deckers Brands, you are critical to the success of our stores. You create personalized shopping experiences that drive brand loyalty, stay current on all products, promotions, and marketing initiatives, and communicate the brand’s sustainability, social, and ethical commitments to customers. You operate as part of a dynamic team to achieve business goals while maintaining a positive and cheerful attitude.

Responsibilities

• Greet customers promptly and courteously, ensuring all questions are addressed before they leave.
• Provide exceptional service from start to finish, including communicating return policies.
• Maintain a positive, cheerful attitude with customers and team members, adhering to the store’s dress code.
• Operate the cash register, handle money accurately, and check inventory daily to ensure products are stocked and available.
• Merchandise products in accordance with Visual Merchandising standards.
• Maintain a clean and organized back-stock area and employee break area, including daily vacuuming, sweeping, and dusting.
• Practice safety-consciousness and respond to theft in accordance with company policies.
• Promote a positive work environment by recognizing outstanding performance and maintaining a respectful workplace.
• Model and uphold the Service Training Program to ensure the highest level of customer service.
• Share brand and product knowledge in customer interactions and stay informed on current trends and styles.
• Communicate effectively with customers, team members, management, and corporate stakeholders.
• Empower team members through communication and recognition, contributing to team goals.
• Multi-task in a fast-paced environment and respond to problem situations with professionalism.

Requirements

• Two (2) years of retail store experience preferred.
• High School Diploma.
• Excellent verbal and written communication skills.
• Ability to convey the Deckers Brands Vision and Mission to team members and customers.
• Highly motivated team player and self-starter with excellent team-building skills.
• Ability to multi-task in a fast-paced environment.
• Flexibility of schedule and hours to meet business needs.
• Physical ability to stand for extended periods.
• Proficient in Microsoft Office suite of tools and applications.
• Valid driver’s license.

Benefits

• Competitive pay.
• Employee discounts and perks.
• Global contests and recognition programs.
• Opportunities for growth and development.