Retail - Sales Team Member (Seasonal)

Responsibilities

• Deliver friendly customer service and help customers shop the store.
• Provide a fast and friendly checkout experience, including cash handling to standards.
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments.
• Educate customers on the Voice of Customer (VOC) survey.
• Assist with Omni‑channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Participate in truck unload, stocking, and planogram (POG) processes.
• Complete merchandise recovery and maintenance, including the merchandise return/go‑back process and general store recovery to ensure a well‑merchandised and in‑stock store.
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned.
• Support shrink and safety programs.
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards.
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members.
• Cross‑trained in Custom Framing selling and production.
• Other duties as assigned.

Qualifications

• Retail and/or customer service experience preferred.
• Must be at least sixteen (16) years old.
• Ability to remain standing for long periods, move throughout the store, and perform regular bending, lifting, carrying, reaching, and stretching.
• Capability to lift heavy boxes and access high shelves using a ladder or similar equipment.
• Ability to work nights, weekends, and early mornings.
• Compliance with all federal, state, and local legal requirements for employment in the United States.

Preferred Knowledge/Skills/Abilities

• Experience with custom framing selling and production.
• Familiarity with store recovery standards and brand promises.
• Understanding of shrink and safety programs.
• Proficiency in cash handling and checkout procedures.
• Ability to promote rewards programs and credit card enrollments.

Physical Requirements & Work Environment

The role is performed in a public retail store setting that is climate‑controlled, with some stock rooms and occasional outdoor tasks (e.g., retrieving shopping carts, unloading trucks). The frame shop contains a glass cutter and heat press. Employees must be able to stand for extended periods and perform physical tasks such as lifting heavy boxes and using ladders.

Pay

Total Base Pay Range: $12.77 – $15.00 per hour. This position may be eligible for overtime compensation in accordance with state and local laws.

Schedule

Work hours include nights, weekends, and early mornings.

Benefits

Michaels offers a range of benefits to support team members and their families, including 401(k) with employer match, Employee Assistance Program, medical, dental, and vision coverage, telemedicine services, flexible spending accounts, commuter benefits, tuition assistance, adoption assistance, and various voluntary insurance options. Team members also enjoy everyday perks such as employee discounts and access to partner discount programs. For a summary of benefits, visit the Michaels Benefits at a Glance page.