(Seasonal Sales Associate, Part-Time) Editor, Philadelphia

Overview

We are a people‑powered ecosystem, brought to life by engaging online and offline experiences. In 11 years, we have built an iconic brand that goes far beyond beauty. Our brand is built on trusted emotional connection, empathy, and consistency in how we show up for people every day. We are woven into everyday moments of people’s lives, becoming part of their routines, their self‑expression, and their confidence. We are defined not just by what we make, but by how we make people feel and the relationships we build over time. Our north‑star values are to be Human, Curious, Playful, and Helpful. We are driven by a shared mission to become the Most Loved Lifestyle Brand in the World. Our store teams operate in environments fueled by our people‑first employee experience philosophy rooted in authenticity, integrity, inclusion, equity, and empathy.

As an Editor, you will ensure the customer experience lives through our product, its presentation, packaging, and care. Driven by an authentic desire to collaborate and engage with others, you will inspire and create exceptional experiences for our customers as they discover and deepen their connection with our brand—whether in‑store, picking up an online order, or processing a return or exchange. You will collaborate with all members of the store team to ensure every customer touchpoint is cohesive and seamless, setting a joyful tone for the overall store culture.

Responsibilities

Customer Experience

• Embody Glossier’s core values of Devoted to the Customer, Inclusive, Courageous, Curious, Discerning, and Results Driven in everything you do.
• Model and coach Glossier’s customer experience principles, as defined by Glossier’s Selling Ceremony, ensuring consistently memorable and inspiring experiences that begin in‑store and continue post‑store visit.
• Become an expert on the entire portfolio of products, with an active working knowledge of product basics, key benefits, application, formula, customer recommendations, and care.
• Following the principles of Glossier’s Selling Ceremony, lead inclusive and interactive product engagement, focusing on demonstrations, applications, recommendations, and routine building with all customers.
• Lead meaningful customer interactions with a hospitality mindset during in‑store events such as master classes, promotional activations, and other initiatives as communicated by store leadership.
• Focus on mastering selling behaviors in the pursuit of meeting and exceeding business objectives, with careful attention to key performance indicators (e.g., AOV, UPT, etc.).
• Develop and nurture relationships with new and repeat customers, frequently engaging them pre‑ and post‑visit to share promotional details, follow‑up on purchases, or simply check in, through consistent and thoughtful clienteling efforts.
• Master all of our customer service expectations, following our training fundamentals, becoming an exemplary Editor and advisor to existing and new team members.
• Monitor customer feedback, working with your store’s leadership team, to share information with key stakeholders accordingly.
• Become a brand ambassador, fully versed in all aspects of the Glossier brand and experience.

Teamwork

• Operate with optimism and joy—having fun is not only allowed, it’s encouraged!
• Share sustained excitement with the Glossier community on product launches, activations, and special events as executed by store leadership.
• Be a safety champion for all; safely complete work responsibilities and ensure the environment is free of hazards, reporting concerns to management immediately.
• Partner with store leadership to effectively communicate feedback on inventory logistics, packaging, and customer feedback regarding their physical experience with our products.
• Serve as a product guru and resource for product demonstrations (especially for new hires, cross‑training team members, or new product launches), in partnership with store leadership.
• Collaborate outstandingly with all members of the leadership and store team on special projects and assignments.

Operational Excellence

• Take pride and careful care of inventory, store facilities (both front and back of house), and company equipment and technology, focusing on upkeep, organization, and safety.
• Adhere to safety standards as defined by store leadership, in accordance with federal and state guidelines.
• Restock and replenish inventory in accordance with business and operational standards, leveraging inventory management systems, reporting, and store logistics.
• Focus on inventory accuracy, following a meticulous yet expeditious mindset when fulfilling customer orders.
• Receive, manage, and inspect shipment receipts carefully to ensure accuracy and quality, diligently reporting discrepancies.
• Participate actively in visual projects (e.g., new display activations, floor moves, product launches, brand events, etc.).
• Uphold all uniform standards, closely following presentation guidelines.
• Become an expert in all operational procedures of the store, both front and back of house, providing support to newly hired team members.
• Observe strict confidentiality, particularly regarding sensitive information such as customer data, product launches, and company programming.
• Skillfully multitask, accommodating multiple customer requests simultaneously without compromising service excellence.

Qualifications

• Passion for creating memorable