(Seasonal Sales Associate, Part-Time) Editor, Soho

Overview

We are a people-powered ecosystem, bringing together engaging online and offline experiences. Over 11 years, we've built an iconic brand that transcends beauty, grounded in trusted emotional connections, empathy, and consistency. Our brand is woven into everyday moments, becoming part of people's routines, self-expression, and confidence. Our north-star values are Human, Curious, Playful, and Helpful. We're driven to become the Most Loved Lifestyle Brand in the World.

Customer Experience

As an Editor, you will be fully immersed in every aspect of the customer journey, from start to finish. This includes training in all store operations, from customer-facing to back-of-house. You'll assist with coverage and be equipped to work in both environments. Your role involves leading inclusive and interactive product engagement, focusing on demonstrations, applications, recommendations, and routine building. You'll also lead meaningful customer interactions during in-store events like master classes and promotions. Your performance expectations include embodying Glossier's core values, leading the Selling Ceremony, and developing and nurturing relationships with customers.

Teamwork

Operate with optimism and joy, sharing excitement with the Glossier community on product launches, activations, and special events. Partner with store leadership to communicate feedback on inventory logistics, packaging, and customer experiences. Serve as a product guru and resource for demonstrations, especially for new hires and cross-training team members. Uphold all uniform standards and observe strict confidentiality.

Operational Excellence

Take pride in inventory, store facilities, and company equipment. Adhere to safety standards and follow inventory management systems. Restock and replenish inventory accurately, receive and inspect shipments, and participate in visual projects. Observe strict confidentiality and maintain service standards while multitasking.

Qualifications

• Passion for creating memorable experiences through meaningful personal interactions
• Effective collaborator in nature, driven by teamwork
• Positive, willing to learn and grow, motivated in fast-paced environments
• Highly adaptable, with an impeccable ability to multitask
• Advocate for all members of our community, promoting inclusion and belonging
• Demonstrated ability to show empathy and drive action
• Driven by operational excellence, understanding retail logistics
• Ability to work flexible schedules, including evenings, weekends, and holidays
• Prior experience with POS or inventory management systems
• Demonstrated ability to drive sales without compromising hospitality