Seasonal Room Attendant- Carpenter Hotel

About the role

A Housekeeper is responsible for the cleanliness of the property, including guest rooms, public areas, back‑of‑house spaces, exterior public spaces, and linens. Housekeepers will follow the policies, standards, and guidelines established by Bunkhouse, the Department of Health, and any other applicable government agencies. The person in this position must have good communication skills, the ability to resolve conflict, and a thorough understanding of company policies, procedures, and expectations. A Housekeeper must develop and maintain the company’s culture, values, and reputation in the public eye, and with all team members, guests, vendors, and partners.

Carpenter Hotel opened in fall 2018 in South Austin. The hotel features a pool with a community deck and Q‑Hut pavilion, 93 rooms each with a terrace, an all‑day coffee bar, and a restaurant, Carpenters Hall. It is nestled in an old pecan grove on the edge of Zilker Park, within walking distance of Lady Bird Lake and downtown.

Responsibilities

• Complete an in‑room checklist for each assigned room.
• Notify the Housekeeping Supervisor or immediate supervisor about any guest rooms that need to be placed out of order for maintenance concerns.
• Clean guest rooms, public spaces, exteriors, and back‑of‑house areas daily.
• Maintain inventory of linens, cleaning supplies, and guest amenities to ensure adequate supplies in accordance with established par levels and timeframes.
• Keep storage rooms stocked with at least one (1) par clean at all times.
• Report and correct any deficiencies noted in guest rooms or public areas to the appropriate individuals.
• Assist in the timely completion of projects such as mattress rotation, window washing, deep cleanings, etc.
• Support implementation of special projects.
• Maintain positive relationships with employees and guests.
• Communicate constantly between all departments (e.g., room status).
• Promote and encourage guest name recognition at all times.
• Possess knowledge of all guest services and amenities.
• Answer all calls courteously, professionally, and efficiently.
• Maintain a high level of cleanliness and safety in the work area.
• Stay aware of safety issues throughout the property and keep abreast of safety and OSHA requirements.
• Be familiar with all safety and emergency procedures and attend all relevant meetings.
• Adhere to all standards of operations, policies, procedures, manuals, memos, and oral instructions.
• Perform additional functions as needed to exceed customer expectations, based on fluctuating operational demands.

Qualifications

• High school education preferred.
• One (1) year of related experience in the hospitality or service industry.
• Ability to speak, read, write, and understand the primary language(s) of the workplace.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of employees or guests.

Benefits

• Medical, dental, and vision coverage.
• 401(k) with company match.
• Free room nights and discounted friends & family room rates.
• Generous paid time off.
• Work‑life benefits including wellbeing initiatives such as a complimentary Headspace subscription.
• Discounts at various retailers – Apple, AT&T, Verizon, Headspace, and many more.