Seasonal Return Agent- Fort Lauderdale Airport

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and is hiring for a Seasonal Return Agent. This position is seasonal, starting no earlier than November 1, 2026, and ending on or before April 30, 2027. The pay for this position starts at $16.50/hour. This is a full-time seasonal position (40 hours per week).

Responsibilities

• Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.
• Remind customer to check for personal belongings.
• Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.
• Advise and review rental charges; and provide an accurate receipt to the customer.
• Provide information in a professional and courteous manner regarding transportation to the airport terminal.
• Thank customers using the prescribed dialogue.
• Inquire about service, satisfaction and document dissatisfaction.
• Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.
• Use of proper statement to determine if vehicle is being returned with full tank of gas.
• Complete a service alert for any mechanical and or body damage communicated by the customers.
• Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.
• Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
• Keep lot organized for ease of access and traffic flow.
• Understand the damage loss report reporting procedure.

Qualifications

• Must be at least 18 years old.
• High school diploma or GED equivalent required.
• Must have at least 1 year prior customer service retail or administrative support experience.
• Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years.
• No drug or alcohol related conviction on driving record in the past 5 years.
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Must be able to understand, read, write and speak English.
• Must be willing to accept $16.50/hour.
• Apart from religious observations, must be available to work the schedule below:
• Schedules:
• Sunday: 1:30pm-10pm
• Monday: OFF
• Tuesday: 1:30pm-10pm
• Wednesday: OFF
• Thursday: 1:30pm-10pm
• Friday: 1:30pm-10pm
• Saturday: OFF
• Sunday: 11am-7:30pm
• Monday: OFF
• Tuesday: 11am-7:30pm
• Wednesday: 11am-7:30pm
• Thursday: OFF
• Friday: 11am-7:30pm
• Saturday: 11am-7:30pm
• Sunday: 1:30pm-10pm
• Monday: OFF
• Tuesday: 1:30pm-10pm
• Wednesday: 1:30pm-10pm
• Thursday: OFF
• Friday: 1:30pm-10pm
• Saturday: OFF
• Sunday: 11am-7:30pm
• Monday: OFF
• Tuesday: 11am-7:30pm
• Wednesday: 11am-7:30pm
• Thursday: 11am-7:30pm
• Friday: 11am-7:30pm
• Saturday: 11am-7:30pm
• Sunday: 1:30pm-10pm
• Monday: OFF
• Tuesday: 1:30pm-10pm
• Wednesday: 1:30pm-10pm
• Thursday: OFF
• Friday: 1:30pm-10pm
• Saturday: OFF