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Jobs · Customer Service · New York

Seasonal Customer Service Return Agent - Buffalo Airport

National Car Rental · Buffalo, NY · 2 wk ago
On-siteCustomer Service$17/hrFull-time

Responsibilities

  • Greet all customers using prescribed, appropriate dialogue as they arrive on the lot
  • Remind customer to check for personal belongings
  • Identify any items found in the vehicle with a unit number, date, time and turn into lost and found
  • Advise and review rental charges; and provide an accurate receipt to the customer
  • Provide information in a professional and courteous manner regarding transportation to the airport terminal
  • Thank customers using the prescribed dialogue
  • Inquire about service, satisfaction and document dissatisfaction
  • Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report
  • Use of proper statement to determine if vehicle is being returned with full tank of gas
  • Complete a service alert for any mechanical and or body damage communicated by the customers.
  • Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location
  • Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location
  • Keep lot organized for ease of access and traffic flow
  • S Seek to improve job performance through self-assessment, skill development, training and goal setting
  • Maintain a regular and reliable level of attendance and punctuality
  • Perform miscellaneous job-related duties as assigned

Qualifications

  • Must be at least 18 years old
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
  • High School Diploma or G.E.D. required
  • Must have a minimum of 1 year of customer service or sales experience in retail, guest services, or administrative support
  • Must have a valid driver's license with no more than 2 moving violation and/or at-fault accident on driving record in the past 3 years
  • No drug or alcohol related conviction on driving record in the past 5 years

Pay

$17/hour

Schedule

We have the following schedule available:

  • Thursday-Monday: 4:00am to 2:00pm

About the Role

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Seasonal Customer Service Return Agent. The Return Agent will provide superior, friendly, efficient service during all aspects of the rental car process as it applies to this position. Assist all customers with the rental return process. Create and maintain a friendly, efficient environment for all customers. Assist in making all transactions quick and efficient.

Benefits

This position pays $17/hour and is located at the Buffalo International Airport (BUF)- 4200 Genesee St, Buffalo, NY 14202. We have the following schedule available:

  • Thursday-Monday: 4:00am to 2:00pm

Equal Opportunity Employer/Disability/Veterans

We are an Equal Opportunity Employer/Disability/Veterans. This is a seasonal position and you may work up to a maximum of 6 months (180 days) during the defined season and must experience a 13 consecutive week break in service before being re-hired.

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