Seasonal Retail Stock - Factoria Mall Rack

About the role

As a Nordstrom Rack team member, you’ll collaborate with teammates in a fast-paced, high-energy environment to create a welcoming and inclusive atmosphere for all customers. You’ll ensure a quick and easy customer experience while keeping the store clean and clutter-free. Flexibility is key, as you may occasionally work in different areas of the store to maintain cleanliness on the salesfloor and in stockrooms and to help customers find great deals. Roles are available in Sales, Customer Service, Stock, and Fulfillment departments.

Responsibilities

A day in the life for Sales and Customer Service:

• Work with the team to keep the salesfloor “runway ready” by re-merchandising and straightening throughout the day
• Assist customers at checkout with a variety of transactions across in-store, online, and mobile platforms, including operating a point-of-sale system, bagging items of all sizes, handling bulky or heavy items (including boxes), and ensuring a seamless and friendly experience
• Create a smooth fitting room experience by greeting and assisting customers, sorting and returning clothing to the salesfloor
• Keep the stockrooms organized and ensure merchandise is properly checked in and accurately ticketed
• Demonstrate expertise in all technologies used in the store environment
• Adhere to operational, merchandise, and asset protection standards
• Promote initiatives like the Nordstrom Rewards program

A day in the life for Stock Support and Fulfillment:

• Receive, unload freight, unpack, and deliver newly arrived merchandise to selling departments
• Fulfill customer orders in a timely manner following quality standards
• Prepare and ship customer orders following quality, packing, and shipping standards
• Use inventory management systems to scan, process, and research merchandise shipments in accordance with inventory control processes
• Assist in maintaining clean and organized selling floors and stockrooms
• Provide general support to the store, e.g., set up special events, organize backroom, markdowns, and relocate store fixtures

Requirements

• Clear, effective communication with strong interpersonal skills
• Accountability, initiative, and a high level of ownership
• Organizational skills, attention to detail, and ability to prioritize multiple tasks in a fast-paced environment
• Ability to work a flexible schedule based on business needs

Physical Requirements

• Continuous movement for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching to handle merchandise and assist customers
• Frequent use of hands for grasping, fine manipulation, pushing, and pulling
• Handle bulky and sometimes awkwardly shaped items, including reaching for and lifting these items above the head
• Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds
• Stock and Fulfillment roles only: Frequently lift and carry up to 25 pounds and occasionally up to 50 pounds

Pay

$22.55 – $23.45 per hour (pay offers depend on location, job-related knowledge, skills, and experience).

Benefits

• Medical, vision, and dental insurance
• Retirement plans
• Paid time away
• Life insurance and disability coverage
• Employee merchandise discount
• Employee Assistance Program (EAP) resources
• Performance-based incentives/bonuses may be available
• 401(k) eligibility, PTO accruals, and holidays