Jobs · Customer Service · California

Seasonal Retail Consultant | Aesop Larchmont | Part Time

Aesop · Los Angeles, CA · 2 mo ago
Customer Service$21/hrPart-time

About the role

Aēsop® is part of the L'Oréal Groupe, a global leader in beauty since 1909, home to 37 brands including Kiehl’s, Lancôme, and L'Oréal Paris. We cultivate an inspiring and inclusive environment where employees are supported to thrive. Our approach to skincare combines meticulous attention to detail with efficacious ingredients, and we apply the same rigor to our recruitment process, seeking inspired individuals who bring out the best in themselves and others. We balance people, planet, and profit, and are proud to be a certified B Corp committed to sustainability and inclusion.

As a Seasonal Retail Consultant, you will be at the heart of delivering exceptional customer experiences. You’ll introduce and sell Aesop products through genuine, personalized conversations, sharing our brand’s unique values and storytelling. If you’re customer-focused, commercially driven, eager to contribute to a dynamic retail environment, and committed to personal growth, we invite you to join us!

This is a contract position with an end date of January 16, 2027. Candidates must be available between November 1 and January 16, 2027; vacation will not be accommodated during this time. Full availability will be required during specific weekend dates.

Responsibilities

  • Customer Experience:
    • Connect with customers through storytelling and understand their needs.
    • Craft exceptional, personalized customer journeys—from warm welcome and engagement to thoughtful product demonstrations and regimen building.
    • Confidently lead customers to the sink/fragrance area, demonstrating recommended products on their hands or body.
    • Ensure a memorable departure by building lasting relationships through attentive service, offering full regimens or samples, and inviting customers to return.
    • Embody Aesop’s values in all actions and seek support for continuous improvement.
  • Execute Retail Essentials:
    • Adhere to Aesop’s grooming guidelines and uphold retail standards, ensuring the “five senses” experience is consistently delivered.
    • Diligently complete stock, inventory, and store presentation tasks.

Requirements

  • Experience working as part of a customer-focused team, ideally within retail or hospitality.
  • A keen eye for detail in selling and delivering tailored experiences.
  • A merchant mindset—both customer-focused and commercially driven.
  • Exceptional verbal and written communication skills, with confidence in tactile product demonstrations.
  • A deep passion for selling premium products and excitement for Aesop’s offerings, including skincare and fragrance.
  • Ability to work on the sales floor for extended periods, walk up and down a flight of stairs and/or ladder as necessary, and lift up to 25 lbs. on a regular basis.

Benefits

  • Hourly rate of $21.00
  • Generous product discount

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