Seasonal Retail Commission Sales Associate - Fine Jewelry, Southpark Center

About the role

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in the Fine Jewelry and Watch Complex, creating shopping experiences that make every customer feel welcomed, comfortable, and valued. You bring elegance, expertise, and personalized service to each interaction, helping customers find the perfect piece to celebrate life’s special moments. With a passion for fine craftsmanship and a deep understanding of precious metals, gemstones, and luxury brands, you continually demonstrate superior product knowledge to educate and assist customers in selecting items that suit their tastes, preferences, and budgets. You focus on building lasting client relationships through consultative selling, genuine hospitality, and active use of the clientele program.

Responsibilities

• Provide outstanding customer service and create welcoming, comfortable shopping experiences.
• Bring elegance, expertise, and personalized service to every interaction.
• Help customers find the perfect piece to celebrate life’s special moments.
• Demonstrate superior product knowledge to educate and assist customers in selecting items that suit their tastes, preferences, and budgets.
• Build lasting client relationships through consultative selling, genuine hospitality, and active use of the clientele program.
• Promote loyalty and warranty programs.
• Support inventory and fulfillment activities.
• Support special events.
• Ensure the security, accuracy, and impeccable presentation of merchandise.
• Work closely with the team to achieve sales goals, support special events, and uphold operational excellence.
• Review sales goals, learn about new arrivals and top‑selling items, and stay up to date on current trends and promotions.
• Greet teammates, ensure the sales floor is clean, organized, and prepared for customers.
• Offer a warm welcome, make eye contact, and engage in friendly, personal conversations.
• Maintain a shoppable space by ensuring proper processing, presentation, organization, storing and replenishment of stock, updating signs and pricing, and supporting merchandise moves.
• Finish strong: share loyalty program benefits, ensure customers have all they need, end with a sincere thank‑you, often walking the package around and using the customer’s name.
• Support one another with honesty, care, and collaboration.
• Strive to improve every day, take pride in work, achieve sales goals, and learn from each other.

Requirements

• Flexible availability, including days, evenings, weekends, and holidays with regular, dependable attendance and punctuality.
• Understand and communicate effectively with customers, co‑workers, and