Seasonal Retail Commission Sales Associate - Fine Jewelry, Jefferson Valley

About the role

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in the Fine Jewelry and Watch Complex, creating shopping experiences that make every customer feel welcomed, comfortable, and valued. You bring elegance, expertise, and personalized service to every interaction, helping customers find the perfect piece to celebrate life’s special moments. With a passion for fine craftsmanship and a deep understanding of precious metals, gemstones, and luxury brands, you continually demonstrate superior product knowledge to educate and assist customers in selecting items that suit their tastes, preferences, and budgets. You focus on building lasting client relationships through consultative selling, genuine hospitality, and active use of our clientele program while promoting loyalty and warranty programs, supporting inventory and fulfillment activities, and assisting with special events. You also ensure the security, accuracy, and impeccable presentation of merchandise and work closely with your team to achieve sales goals and uphold operational excellence.

Responsibilities

• Provide a warm welcome, make eye contact, and engage customers in personal conversations to build relationships.
• Promote loyalty and warranty programs and share their benefits with customers.
• Support inventory, fulfillment, and merchandise moves, ensuring accurate presentation and organization.
• Maintain a shoppable space by processing, presenting, organizing, storing, and replenishing stock; update signs and pricing.
• Assist customers with product recommendations, fittings, and digital shopping tools.
• Utilize point‑of‑sale technology and clienteling tools to drive sales and client loyalty.
• Meet and surpass daily sales goals and client‑protection plan targets.
• Open credit accounts for new customers and communicate loyalty benefits.
• Participate in vendor training, sales events, and ongoing product education.
• Ensure security, accuracy, and impeccable presentation of merchandise.
• Collaborate with teammates, supporting one another with honesty, care, and collaboration.
• Finish each interaction by confirming loyalty program benefits, thanking the customer by name, and ensuring they have everything they need.

Requirements

• Flexible availability, including days, evenings, weekends, and holidays with regular, dependable attendance and punctuality.
• Ability to understand and communicate effectively with customers, co‑workers, and supervisors.
• Read and comprehend employment policies and safety rules/procedures in English.
• Provide product recommendations, assist with fittings, and create a welcoming, knowledgeable shopping experience.
• Drive sales and operational excellence by leveraging product knowledge, participating in vendor training, using point‑of‑sale tools effectively, and ensuring accurate stock presentation, replenishment, and asset‑protection compliance.
• Maintain an organized and shoppable space, leveraging clienteling tools to promote offers and product launches.
• Achieve client and protection plan goals in addition to sales targets.
• 1–2 years of related experience required.

Physical Requirements

• Talking, lifting, constant moving, standing, and reaching with arms and hands.
• Standing for at least two consecutive hours.
• Lifting at least 25 lb., stooping, kneeling, crouching, and climbing ladders; reaching above eye level.
• Close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers, handheld equipment, and cash registers; ability to process register transactions.

Schedule

Full‑time colleagues are typically scheduled to work 30 or more hours per week; part‑time colleagues are typically scheduled 12–24 hours per week. All schedules contain weekend shifts as part of the requirements. Hours are dependent on business needs and colleague availability.

Benefits

• Competitive pay with performance‑based incentives/bonuses and eligibility for sales commission.
• Comprehensive health, vision, dental, life, and disability insurance options.
• 401(k) match to invest in your future.
• Paid time off, eight paid holidays, and PTO accruals.
• Merchandise discounts.
• Annual merit review.
• Employee Assistance Program with mental health counseling and legal/financial advice.
• Continuous learning and leadership development opportunities.
• Colleague Resource Groups and volunteer opportunities.