Seasonal Retail At Your Service Associate, Fashion Place

About the role

As an At Your Service Center Colleague, you are at the heart of delivering a seamless and personalized shopping experience. You’ll support all At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. This role requires strong multitasking abilities, problem‑solving, attention to detail, and a customer‑first mindset. You’ll thrive in a fast‑paced environment where flexibility is key, including working a variety of shifts such as nights, weekends, and holidays. You’ll also help keep the shopping space clean, organized, and inviting so every customer feels welcome the moment they walk in.

Responsibilities

• Support At Your Service activities: BOPS, merchandise returns, order pickups, and related tasks
• Maintain service standards while multitasking and solving problems in real time
• Greet customers with genuine hospitality, make eye contact, and start friendly, personal conversations
• Assist customers with total store fulfillment, including BOPS and order pickups
• Ensure the collection area is organized for a friction‑free pickup experience
• Recover merchandise and keep pickup and return areas clean and organized
• Support timely completion and curbside delivery of BOPS orders
• Share loyalty program benefits and ensure customers have all they need before leaving
• Help teammates by reviewing sales goals, learning about new arrivals and top‑selling items, and staying up to date on trends and promotions
• Maintain a clean, organized, and inviting shopping space
• Support continuous improvement, take pride in work, and strive to achieve individual and store sales goals

Requirements

• Flexible availability, including days, evenings, weekends, and holidays with regular, dependable attendance and punctuality
• Ability to understand and communicate effectively with customers, co‑workers, and supervisors
• Read and understand employment policies and safety rules/procedures in English
• Make prompt, sound decisions in real time to address customer needs and resolve issues
• Comfortable communicating and collaborating with customers and colleagues
• Meet daily sales‑goal challenges
• Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits
• Enjoy meeting people, learning about them, and sharing information
• Resourceful and eager to start a new venture; able to adapt to changing priorities
• Able to work independently while being a strong team player
• Comfortable handling electronic devices, handheld equipment, cash registers, and processing register transactions
• Physical demands: talking, lifting, constant moving, standing, and reaching with arms and hands
• Ability to stand for at least two consecutive hours
• Lift at least 25 lbs; stoop, kneel, crouch, climb ladders, and reach above eye level
• Requires close vision, color vision, depth perception, and focus adjustment
• Frequent use of computers and other technology to perform job functions

Benefits

• Competitive pay and benefits in a dynamic, inclusive environment
• Comprehensive health and wellness coverage
• 401(k) match to help invest in your future
• Paid time off and eight paid holidays
• Continuous learning and leadership development opportunities
• Access to Colleague Resource Groups and volunteer opportunities
• Merchandise discounts
• Performance‑based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice
• Medical, vision, dental, life, and disability insurance options
• PTO accruals

Schedule

• Full‑time colleagues typically scheduled 30 or more hours per week
• Part‑time colleagues typically scheduled 12‑24 hours per week
• All schedules include weekend shifts as part of the requirements
• Hours vary based on business needs and colleague availability