Seasonal Retail Assistant Store Manager

About the company

We are a fashion-lifestyle brand of big dreams, colorful confidence and inspired design. Founded on Family, Fashion and Philanthropy, we believe that our employees and customers are the heart and soul of our brand, and that giving back is the truest form of success. Fashion meets innovation in the design of our two state-of-the-art facilities based in the heart of Austin, Texas, and overflows into the design of our growing retail environment across the country.

About the role

As a full-time Assistant Manager, you are the Store Manager's "right hand" in developing and implementing the business strategy and leading brand experience of the store. Your passion lies in training and coaching your team into highly effective connectors who consistently provide an unforgettable WOW experience for all guests. With your support, your team achieves revenue targets, prioritizes philanthropic impact, and delivers operational excellence! Most importantly, you and your team represent the Kendra Scott culture uniquely and positively!

Responsibilities

• Customer Focused: Model, teach, and coach WOW service with a "customer is our boss" mentality. Use the WOW Service Principles to connect with every guest and make a Difference in their Day. Exceptional at training and developing others to ensure they provide WOW experiences. Go above and beyond to ensure all guests feel welcome and a part of our family.
• Drive Results: As a key WAM (WOW Awareness Manager), drive sales by maximizing overall store productivity and building guest connections through WOW experiences. Serve as the Store Team Leader's right hand in developing short and long-term business plans to drive key KPIs. Take ownership over a specific area of responsibility to positively impact store performance.
• Develop Talent: Motivate and inspire the team through feedback and recognition. Role-model leadership and show the team how to create positive experiences for all guests on the salesfloor and at events. Drive team engagement by celebrating outstanding performance and build skill through explanation, teaching, and coaching. Cultivate people and watch them flourish into their best selves.
• Build Networks: Increase brand awareness through philanthropic efforts and other community initiatives. Help achieve event and giveback goals. Acquire new customers through traffic driving efforts to increase the brand's impact.
• Instill Trust: Be a person of your word. Gain the confidence and trust of others through honesty and authenticity. Demonstrate integrity when making decisions, ensure audit and shrink results meet Asset Protection Standards, follow Kendra Scott policies and procedures, and do the right thing - always.
• Communicate Effectively: Understand that good communication results in mutual understanding, harmony, and action. Articulate a clear message and provide ongoing performance feedback to others through a variety of communication platforms. Actively listen to learn and encourage open expression of diverse opinions and ideas.
• Be Nimble: Find ways to thrive no matter what area of the business you support. Draw on experiences and apply those learnings to a variety of situations. Be curious and flexible. Learn from the past, and do not shy away from trying new things.
• Collaborate: Understand the value in bringing people together to leverage their skills, talents, and knowledge to achieve a common purpose. Prioritize idea sharing and varying interests to create mutual accountability, trust, and commitment.
• Be Action Oriented: Approach new opportunities and tough challenges with a