Seasonal Relocation Assistant (PT) - San Francisco Bay Area

What You’ll Do

• Provide hands-on in-person assistance to relocating employees, supporting them with various aspects of the relocation process.
• Local housing searches, including short-term summer rentals, with guidance on neighborhood selection and property negotiations.
• Aid in setting up DMV, bank accounts, and utilities.
• Conduct customized area tours, focusing on acclimating clients to their new city.
• Coordinate moving logistics and initial home setup.
• Support Client Relationship Management by guiding clients through local housing options, schools, and neighborhood amenities and relocation needs.
• Offer detailed client reports and recommend social and cultural activities based on their specific preferences.
• Assist the Personal Host team in providing seamless relocation services, ensuring all client needs are met during the peak relocation months.
• Handle administrative tasks, such as arranging appointments and assisting with communication within the team.
• Afford multiple relocations simultaneously, ensuring excellent time management and client satisfaction.
• Manage short-term housing arrangements for relocating employees needing summer rentals.
• Be the local subject matter expert, offering guidance based on years of local knowledge, trends, and community insights.

How You’ll Do It

Provide hands-on in-person assistance to relocating employees, supporting them with various aspects of the relocation process, such as:

• Local housing searches, including short-term summer rentals, with guidance on neighborhood selection and property negotiations.
• Aiding in setting up DMV, bank accounts, and utilities.
• Conducting customized area tours, focusing on acclimating clients to their new city.
• Coordinating moving logistics and initial home setup.
• Supporting Client Relationship Management by guiding clients through local housing options, schools, and neighborhood amenities and relocation needs.
• Offering detailed client reports and recommending social and cultural activities based on their specific preferences.
• Assisting the Personal Host team in providing seamless relocation services, ensuring all client needs are met during the peak relocation months.
• Handling administrative tasks, such as arranging appointments and assisting with communication within the team.
• Affording multiple relocations simultaneously, ensuring excellent time management and client satisfaction.
• Managing short-term housing arrangements for relocating employees needing summer rentals.
• Being the local subject matter expert, offering guidance based on years of local knowledge, trends, and community insights.

Past Experience and Current Skills

• Work Authorization: Must have the legal right to work in the US.
• Must have at least 5 years of residency in the San Francisco Proper with extensive knowledge of the local rental market, education system, and local registration processes.
• Must own a reliable 4-door vehicle and a valid driver’s license to conduct in-person client services, including area tours and errands.
• Able to commit to a minimum of 20 hours per week.
• Must be flexible and available to work weekends, including mandatory Sundays.
• Friendly, outgoing personality, strong customer service orientation, and problem-solving abilities. Must be self-motivated, with the ability to work independently and manage time effectively.
• Prior relocation or moving assistance experience is preferred, but not required.
• Bachelor or Associate’s degree (or equivalent) preferred.
• Extensive experience with technology tools such as Microsoft Office, Google GSuite, and CRM systems.
• Excellent verbal and written communication skills, able to effectively interact with diverse groups and high-profile clients.
• Ability to read and interpret documents such as contracts, safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.