Seasonal Relocation Assistant (PT) - Phoenix, AZ

What You’ll Do…

• Provide hands-on in-person assistance to relocating employees, supporting them with various aspects of the relocation process, such as:
• Local housing searches, including short-term summer rentals, with guidance on neighborhood selection and property negotiations
• Aiding with setting up DMV, bank accounts, and utilities
• Conducting customized area tours, focusing on acclimating clients to their new city
• Cooking moving logistics and initial home setup
• Coordinating with the Personal Host team to ensure seamless relocation services
• Managing client relationship management, guiding clients through local housing options, schools, and neighborhood amenities, and recommending social and cultural activities based on their specific preferences
• Assisting the Personal Host team in providing relocation services during peak months
• Handling administrative tasks, such as arranging appointments and assisting with communication within the team
• Aiding in managing multiple relocations simultaneously, ensuring excellent time management and client satisfaction
• Participating in focus groups and providing feedback on processes to improve seasonal performance and client satisfaction
• Managing short-term housing arrangements for relocating employees needing summer rentals
• Offering guidance based on years of local knowledge, trends, and community insights

How You’ll Do It…

• Guide clients through local housing options, schools, and neighborhood amenities and relocation needs
• Offer detailed client reports and recommend social and cultural activities based on their specific preferences
• Assist the current Personal Host team in providing seamless relocation services, ensuring all client needs are met during the peak relocation months
• Handle administrative tasks, such as arranging appointments and assisting with communication within the team
• Aid in managing multiple relocations simultaneously, ensuring excellent time management and client satisfaction
• Participate in focus groups and provide feedback on processes to improve seasonal performance and client satisfaction
• Manage short-term housing arrangements for relocating employees needing summer rentals
• Offer guidance based on years of local knowledge, trends, and community insights

Past Experience and Current Skills Will Enable Your Success In This Role

• Work Authorization: Must have the legal right to work in the US
• Must have at least 5 years of residency in Phoenix, with extensive knowledge of the local rental market, education system, and local registration processes
• Own a reliable 4-door vehicle and a valid driver’s license to conduct in-person client services, including area tours and errands
• Able to commit to a minimum of 20 hours per week and be flexible and available to work weekends, including mandatory Sundays
• Friendly, outgoing personality, strong customer service orientation, and problem-solving abilities. Must be self-motivated, with the ability to work independently and manage time effectively
• Prior relocation or moving assistance experience is preferred, but not required