Seasonal Patient Access Specialist

About the role

InterHealth Staffing, a for-profit staffing division of TGH, offers positions ranging from permanent clinical float roles (Full time or Part Time) to Seasonal 13-week assignments with significantly higher base pay. As the region’s leading safety net hospital, Tampa General is committed to providing area residents with world-class and compassionate health care. Under the general supervision of the Patient Access Supervisor or Team Leader, the Patient Access Specialist I follows established policies and procedures to accurately gather, verify, and record patient demographic, insurance, clinical, and financial information to generate a hospital account.

Responsibilities

• Interviews patients or authorized representatives to obtain and verify accurate demographic, insurance, clinical, and financial information.
• Completes patient registrations accurately and efficiently in accordance with departmental policies and procedures.
• Verifies insurance eligibility and benefits and identifies patient financial responsibility, including copays and deductibles.
• Collects patient copays and required payments at the time of service in accordance with hospital policy.
• Identifies services requiring insurance authorization and communicates appropriately to support timely care.
• Explains required consent, financial, and privacy forms and obtains patient signatures as needed.
• Ensures compliance with CMS, Joint Commission (JCAHO), and HIPAA regulations during all registration and documentation activities.
• Investigates, resolves, and documents patient registration issues or concerns, escalating to leadership or clinical departments as appropriate.
• Collaborates with nurses, medical staff, ancillary departments, insurance carriers, and external partners to support patient access and financial services.
• Participates in required training, performance improvement activities, and department initiatives while consistently demonstrating professionalism, teamwork, and customer service excellence.

Requirements

• 2 years of Patient Access Experience
• High School Diploma or GED
• Customer Service Experience

Skills

• Working knowledge of patient registration processes, insurance eligibility verification, benefit interpretation, and identification of patient financial responsibility.
• Understanding of CMS, Joint Commission (JCAHO), and HIPAA requirements as they relate to patient registration, privacy, and data integrity.
• Ability to communicate clearly, professionally, and empathetically with patients, families, staff, and external partners while maintaining confidentiality.
• Demonstrated ability to collect, enter, and verify demographic, insurance, and financial information accurately to support timely billing and reimbursement.
• Ability to use electronic health record systems and basic computer applications to complete registration, documentation, and verification tasks efficiently.
• Ability to identify registration or patient concerns, resolve routine issues independently, and escalate appropriately to leadership or clinical partners when needed.

Work Location

TGH Main Campus

On Site

Schedule

• Full-time
• Scheduled Days: Sunday, Monday, Tuesday, Wednesday, Thursday, Friday, Saturday
• Shift: Day
• Shift Hours: 10:00 AM – 6:30 PM

Pay

Minimum Salary: $18.00 per hour