Seasonal Part-Time Resident Relations Specialist

About the role

We’re Beam Living, a multi-family residential property management company that elevates, oversees, and supports communities throughout New York City. Our goal is to create fulfilling places to work, live, and grow. We believe in leaving people and places better than we found them, which is why the communities we own and operate are some of the most exciting, vibrant, and iconic in New York City.

Responsibilities

• Inspect and manage upwards of 20+ occupied apartments daily to identify any maintenance issues, verify data on the apartment, and ensure that NYC Local Laws are upheld.
• Follow up and track all HPD-related complaints and violations for both apartments and common spaces in the buildings, coordinating repairs to get things done efficiently.
• Serve as an example of excellent customer service, delivering on our core value to “Be a Good Neighbor.”
• Schedule and coordinate inspections of apartments, corresponding with residents about items in their apartment that need to be changed due to the lease terms.
• Respond and close assigned customer service cases, responding to resident questions and complaints.
• Provide professional interactions with residents, employees, trades people, and construction teams daily.

Requirements

• Basic Understanding (1-3 years) of property management or hospitality experience.
• Frequently requires at least 3-5 miles of walking per day on our 80-acre property.
• Strong communication and organizational skills.
• An analytical ability to collect and use information to solve complex problems.
• The discipline and willingness to do what needs to be done.
• A love for doing what others won’t and solving difficult problems.
• A desire to grow and take on ever increasing responsibility.
• Excellent problem-solving abilities and attention to detail.
• Strong communication and interpersonal skills.
• The ability to adapt to new technologies and learn quickly in a fast-paced environment.

Qualifications

• Experience working in a multi-family environment is a plus.

Skills

• Basic Understanding (1-3 years) of property management or hospitality experience.
• Strong communication and organizational skills.
• An analytical ability to collect and use information to solve complex problems.
• The discipline and willingness to do what needs to be done.
• A love for doing what others won’t and solving difficult problems.
• A desire to grow and take on ever increasing responsibility.
• Excellent problem-solving abilities and attention to detail.
• Strong communication and interpersonal skills.
• The ability to adapt to new technologies and learn quickly in a fast-paced environment.

Benefits

• Health insurance coverage eligible on your first day of work.
• Retirement savings plan.
• Paid parental leave.
• Educational assistance.
• Mental health resources.
• Paid holidays.
• Paid time off (PTO).

Pay

$23.50 per hour, exact compensation may vary based on skills, experience & location.

Schedule

Onsite, frequently requires at least 3-5 miles of walking per day on our 80-acre property.