Resident Relations Administrator (Part-Time)

Job Overview

The Resident Relations Administrator (Part Time/Weekends) supports the General Manager as a key administrative and operational partner within a master-planned community. This role focuses on resident relations, governance support, compliance processing, architectural application coordination, and community administrative functions. The Resident Relations Administrator plays a vital role in supporting the overall resident experience by managing essential processes, communicating community standards, and ensuring smooth daily operations across the community.

Compensation

$20-21/hour

Responsibilities

• Work closely with the General Manager and the Board of Directors to plan and implement the strategic plan, community vision, and the goals and objectives
• Oversee front desk, resident services, and administrative workflows
• Receive, process and onboard new owner registration/tenant forms, create access cards, and update homeowner files
• Assist residents (via calls, email, face-to-face) with the distribution of key access devices, room reservations, maintenance requests, architectural applications, and general questions pertaining to the Community
• Monitor the master community event and activities calendar and ensure accuracy for posting on the community monitors and website (i.e. facility room reservations and administrative duties)
• Assists facility coordinator by accurately imputing work orders for service requests in a timely manner; follows up with both facility coordinator and resident at completion
• Responsible for facility reservation process, including provision of reservation information, provision of resident tours and education on facility amenities/usage, management of applications/fees/deposits and related communications, provision of real-time support for reservations as needed, oversight of reservations to ensure proper facility usage where possible, and post-reservation communications
• Assist with enforcing the policies and procedures of the Recreation Center facility; report any issues to the General/Facility Coordinator
• Support oversight of amenity spaces by inspecting recreation center and pool area throughout shift ensuring they are consistently clean and ready for use
• Communicate with homeowners on the community policies and guidelines
• Process compliance updates supplied by facility coordinator
• Receive, review, and process architectural improvement applications; coordinate with relevant committees and ensure compliance with governing documents
• Perform general office duties (i.e. retrieve and distribute mail, document filing, correspondence, etc.)
• Read and have a general understanding of Governing Documents and their hierarchy
• Monitor and evaluate the community needs: identify opportunities for improving customer service and communication
• Apply a proactive approach to responsibilities with an emphasis on continuous improvement
• Adhere to FirstService Residential guidelines, Core Values, and Global Service Standards
• Comply with company policies, procedures and attend all company mandatory functions
• Ensure the representation of a positive organizational image to residents, business partners, community organizations, and surrounding communities
• Ensure adherence to association policies and procedures, and compliance with corporate, civil code, and state and federal obligations; this includes reviewing policies on an ongoing basis and ensuring proper records are maintained
• Represent the community and organization with professionalism at all times
• Perform any range of special projects, tasks, and other related duties as assigned
• Follows safety procedures and maintains a safe work environment for all

Skills & Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required:

• Excellent customer service skills
• Strong leadership and team building skills
• Ability to manage multiple priorities
• Excellent communication skills
• Promotes collaboration

Education & Experience

• High school diploma or equivalent
• Guest service experience

Physical Requirements & Working Environment

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to lift 25 lbs.
• Work in an upright standing or sitting position for long periods of time
• Must have finger dexterity for typing/using a keyboard
• Must be able to sit for long periods of time at a desk
• Must be mobile enough to move around office
• Must be able to effectively receive telephone calls and voice mail messages
• Must be literate and articulate in written form to prepare correspondence
• Must be able to handle multiple tasks

Benefits

• Medical, dental, and vision plans (full time and those working 30+ hours)
• Part time 20+ hours qualify for dental and vision
• 401K match
• Time off including vacation, sick, and company paid holidays
• Pet insurance available
• Tuition reimbursement
• Legal services
• Free emotional wellbeing and daily life assistance support for all associates
• Domestic partner coverage
• Health savings account
• Flexible spending account

About Us

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada. Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.