Seasonal Part-Time Customer Advocate

About the Role

Foundever is seeking a Seasonal, Part Time Customer Advocate to be the first point of contact for Intuit TurboTax users, delivering professional and high-quality customer service. This position is only available to active Marshall University students.

Qualifications

• Be an active/enrolled student at Marshall University
• Must be 18 years old at the time of starting with Foundever
• Willing to complete and pass a background check
• Have a passion for helping people
• Strong written/verbal communication skills
• Ability to research, analyze, and determine appropriate actions in various situations
• Solve complex problems while exercising good judgment
• Approach life with a can-do attitude
• Enjoy working independently and with a team
• Comfortable being on camera with your customers to humanize interactions

Work From Home & Equipment Requirements

• Work activity must be performed in a quiet and distraction-free location
• Your home workspace must be behind a closed door to ensure a secure environment for customer information
• Associates must have access to high-speed internet service through a hard-wired connection via ethernet cable
• Foundever provides the necessary equipment for this role
• You may need to provide your own Ethernet cable if your wall connection is over 6' from your workstation
• We are working on securing a physical location on or close to campus; when this is ready, all work will transition to this space to increase collaboration, teamwork, and development

Responsibilities

• Create high-quality customer interactions as a Foundever employee in support of Intuit's TurboTax product/customers
• Handle inbound service calls – no cold calling!
• Drive customer satisfaction by providing a world-class experience
• Navigate through multiple systems and tools designed for your success
• Participate in ongoing training and skill development

Skills You Will Gain

• Effective communication and collaboration
• How to effectively work within a team and individually
• Tactics to think critically and solve unique problems
• Ability to analyze problems and take a solution-oriented approach to challenges and obstacles

Benefits

• Build a custom schedule that works for you – hours can be molded around your school and personal life
• $18/hour + advancement opportunities and career pathing
• 100% paid, professional training
• Flexible work hours with options between approximately 8 AM – 12 AM ET
• Learn new skills and robust knowledge to advance through your career journey
• Develop and sharpen your leadership capabilities and workplace confidence

About Foundever

Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we're the team behind the best experiences for 750+ of the world's leading brands, from Fortune 500 companies to local startups. Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines innovative thinking and digital solutions – including self-service, artificial intelligence (AI), and data-driven analytics – with the expertise and empathy of our employees to Create Connection. Value Conversation.