Seasonal Order Entry Clerk

About the role

As an Order Entry Clerk, you will play an integral part in ensuring customer orders are entered completely & accurately. You will also serve as a liaison between Customer Service Agents and other members of the administrative support team.

Responsibilities

• Ensure customer orders are entered completely & accurately
• Serve as a liaison between Customer Service Agents and other members of the administrative support team
• Timely responses to coworkers at all times
• Provide overall customer support focusing on administrative duties, research, and billing inquiries
• Multi-channel customer support (email, phone, web portal/ticketing system, chat)
• Order entry, as business needs dictate

Requirements

• Gain a high-level understanding of the flow of products and processes
• Build relationships with Customer Service Agents and understand their needs
• Operate independently and serve as a subject matter expert
• Proven success, effectively communicating across different parts & levels of an organization, balancing empathy & kindness with efficiency
• Previous success in Customer Service or other high-volume environments
• Proven ability to communicate effectively: listening, writing, and verbally to meet product delivery deadlines
• Moderate to advanced skills with Microsoft Office (Outlook email, Excel are required) and learning new systems/technology
• Willingness to work outside of digital toolsets
• Demonstrate success managing multiple tickets & tasks at a time while paying close attention to detail
• Demonstrate success effectively handling a large combined multi-channel ticket volume

Qualifications

• Bachelor’s Degree - Business, preferred
• Work experience in lieu of degree considered

Skills

• Microsoft Office (Outlook email, Excel)

Benefits

No benefits provided at this time.

Pay

$19 per hour

Schedule

Full-time