Seasonal IT Tent Technician

About the role

Metropolitan Ministries has been providing life‑changing solutions for homeless and at‑risk individuals in Tampa Bay since 1972. As a grassroots, donor‑ and volunteer‑fueled nonprofit, we serve families in Hillsborough, Pinellas, Pasco, Polk and Hernando counties with compassion, practical help, and a willingness to make a huge difference.

Pay

$18.00 per hour

Schedule

Monday – Sunday; work hours consistent with tent and campus operations (early mornings to late afternoons). Weekend work at holiday tent locations is required. Flexible schedules are required during the holiday season (October–December) and for special events.

Responsibilities

The Seasonal IT Tent Technician ensures proper operation of computer, audio, and video equipment at Metropolitan Ministries’ holiday tent and campus locations, enabling end users and clients to perform their tasks effectively. Responsibilities include installing, diagnosing, repairing, maintaining, and upgrading PC hardware, software, sound systems, and video equipment to ensure optimal performance. This role involves receiving, prioritizing, documenting, and actively resolving end user support requests reported via phone, email, or in person, and requires regular travel between Metro Min’s Tampa campus and the St. Petersburg tent location, as well as other campus and tent sites as needed.

• Serve as the first point of contact for customers seeking technical assistance in person, over the phone, or via email.
• Perform troubleshooting using diagnostic techniques and relevant questioning.
• Walk the customer through the problem‑solving process.
• Determine the best solution based on the issue and details provided by customers.
• Provide accurate information on IT products or services.
• Escalate unresolved issues to the next level of support personnel.
• Record events, problems, and resolutions in support logs.
• Follow up and update customer status and information.
• Relay customer feedback or suggestions to the appropriate internal team.
• Identify and suggest possible improvements to support procedures.
• Meet personal goals and actively contribute to team and organizational targets; attend required staff meetings and trainings; complete other duties as assigned.

Requirements

• Entry‑level position; prior help desk or technical support experience is a plus but not required.
• Willingness to learn service desk ticketing systems and more advanced IT skills.
• A+ and/or Network+ certification is a plus.
• Must be legally authorized to work in the United States.
• Must pass required pre‑employment background screening.
• Must have a valid driver’s license and a clean driving record.
• Must adhere to the policies and procedures of the ministry.
• Must be able to tolerate outdoor temperatures consistent with Florida’s climate.
• Must be able to stand, walk, bend, stoop, and stretch for prolonged periods.
• Must be able to lift 50 lbs. or more.
• Must be able to work in and operate a scissor lift at heights up to 40 feet.