Seasonal Host/Hostess
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, Highgate provides expert guidance through all stages of the property cycle and continues to develop a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts.
About the role
The Host is responsible for ensuring the prompt recognition and seating of all guests in outlets as assigned and assists the servers in providing attentive, courteous, and efficient service to guests throughout their dining experience. This seasonal role runs from October 1, 2026 through January 30, 2027.
Responsibilities
- Greet and seat guests at appropriate tables in a timely manner.
- Be attentive of guests’ needs and assist in providing a pleasant dining experience.
- Assist cashier in collection of money or credit cards from guests and servers as needed.
- Prepare cashier report at the end of the shift.
- Pay out servers’ and service attendants’ tips if appropriate.
- Properly take reservations for outlets.
- Ensure quality control of menus with regard to cleanliness and appearance.
- Perform opening and closing duties according to established sidework checklist.
- Have a complete knowledge of standards of service for receiving a room service order.
- Have a thorough knowledge of menus and current specials in all applicable departments.
- Assist servers and cashiers in the servicing of guests as needed.
- Know and understand the state liquor laws.
- Ensure overall guest satisfaction.
- Show initiative, including anticipating guest or operational needs.
- Perform other duties as requested by management.
- Maintain a friendly and warm demeanor at all times.
Qualifications
- High School diploma and/or experience in a hotel or a related field preferred.
- Flexible and long hours sometimes required.
- Light work - Exerting up to 20 pounds of force occasionally, and/or 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Ability to stand during entire shift.
- Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
- Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas, and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary.
Benefits
- Travel discounts at Highgate hotels.
- Competitive benefits, including three pricing tiers of medical coverage, as well as Dental and Vision benefits for eligible full-time associates.
- Paid sick leave accrual in accordance with the Colorado Healthy Families and Workplaces Act.
- Paid time off plans available to qualifying associates.
- Retirement 401(k) Program open to both full-time and part-time qualifying associates.