Seasonal Host/ess (October 2026 - May 2027)

The Vineta Hotel, situated in the heart of Palm Beach, has been restored to its former splendor and reopens shortly in its historic location. Originally built in 1926, this landmark exemplifies Mediterranean Revival architecture and is the first U.S. property to join the Oetker Hotels portfolio. Combining stylish décor with contemporary comfort, world-class cuisine, and unrivaled service, The Vineta embodies the elegant, artistic life of Palm Beach.

About the role

The Restaurant Host/Hostess is the first point of contact for guests as they enter the restaurant. You will greet and seat guests, manage reservations, and ensure a positive first impression and seamless luxury dining experience.

Responsibilities

• Greet guests warmly and professionally upon arrival, ensuring a personal and memorable dining experience.
• Ensure a smooth and efficient flow of guests into the dining area, communicate waiting times, and collaborate with servers and management to maximize guest satisfaction.
• Maintain awareness of special events (e.g., birthdays, anniversaries) and ensure these guests are recognized during their visit.
• Manage guest reservations in person or over the phone, provide restaurant information, estimate wait times, and ensure accurate and timely seating.
• Coordinate with management to accommodate large parties, special requests, or VIP guests, optimizing seating arrangements for efficiency.
• Escort guests to their table, offer menus, and inform them about specials or promotions.
• Monitor the guest waiting area, offer beverages or small snacks, and keep the area neat while minimizing wait times.
• Collaborate with servers, bartenders, kitchen staff, and other departments to coordinate timely service and manage guest needs.
• Track and report guest preferences or special requests to enhance future experiences.
• Respond to guest feedback and resolve issues professionally, keeping management informed of concerns requiring follow-up.
• Maintain cleanliness and organization in the host stand, waiting area, lobby, entryway, and dining area by straightening menus, wiping surfaces, and assisting with table resets.
• Support other staff during peak periods by running food, assisting guests, or handling other tasks as needed.
• Follow health and safety guidelines for food handling, sanitation, and cleaning procedures.
• Uphold the hotel’s luxury brand values by providing personalized service and anticipating guests’ needs without being intrusive.
• Maintain personal appearance and hygiene standards that reflect a professional image for guests.
• Inspire creativity, commitment to service excellence, and a sense of gracious hospitality to enhance the restaurant’s luxury ambiance.

Requirements

• Minimum 1 year of work experience in a similar role with an understanding of luxury hotel service standards.
• Ability to operate and maintain departmental equipment, including POS systems.
• Fluent in English; additional languages are an asset.
• Full-time/seasonal position with the ability to work flexible hours, including days, evenings, overnights, weekends, and holidays.
• Must be able to reach, bend, balance, and transport objects weighing up to 50 lbs. during a shift.
• Outstanding relationship-building skills and ability to create a positive, lasting impression; adept at recognizing and welcoming regular guests.
• Legally authorized to work in the United States on a full-time basis; visa sponsorship is not available.

Benefits

• Competitive salary
• Excellent training and development opportunities with Oetker Hotels
• Complimentary meals for hotel staff
• Complimentary dry cleaning