Seasonal Guest Experience Lead | Colonial Williamsburg Local

About the Role

The Guest Experience Lead is responsible for ensuring all guests receive a quality in-store experience by overseeing or providing technical product education, articulating the value of our product and brand, and meeting the unique needs of each guest. As part of the store leadership team, they drive store performance through guest experience and team achievement of daily sales or unit targets. They also provide input to team member performance evaluations, contribute to hiring decisions, and act as Supervisor on Duty (SOD) when leading the floor.

Responsibilities

• Bring the lululemon guest experience framework to life, leading from the floor to establish an exceptional and inclusive guest experience.
• Continuously assess the level of guest connection and technical product education, ensuring every guest receives technical product education and assistance when needed.
• Move dynamically and lead from the floor as the Supervisor on Duty to assess and fulfill the needs of the business, team, and guests.
• Conduct preparation activities to ensure in-store readiness for guests and maintain operational excellence throughout the shift.
• Open and close the store in accordance with procedures.
• Review and interpret daily business data and metrics to track progress toward sales goals and motivate the team.
• Participate in the store’s hiring process, including recruitment, selection, onboarding, and training.
• Address team member performance and support ongoing learning and development through feedback, coaching, and hands-on experiences.
• Contribute to a respectful and inclusive team environment by establishing supportive working relationships and engaging with team members.

Requirements

• Eligibility: Must be legally authorized to work in the country of the store location with reliable transportation.
• Schedule/Availability: Shifts include mornings, afternoons, evenings, weekends, and holidays; may include early mornings, late nights, or overnights during peak times.
• Experience: 1 year of retail or customer experience (e.g., guest resolution, navigating difficult conversations); some experience in leading, mentoring, or delegating.

Qualifications

• Job Assets (Nice to Have): High school diploma/GED/equivalent or above; 1 year of retail/sales leadership experience (supervisor or people management not necessary).
• For Experiential Stores with Food/Beverage Service Only: Food safety and/or liquor service certification.

Skills

• Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences.
• Integrity: Behaves in an honest, fair, and ethical manner.
• Guest Experience: Actively creates an inclusive, high-caliber experience for every guest.
• Leadership: Inspires and motivates others; empowers and develops team members.
• Collaboration: Works productively with others to achieve common goals.
• Decision Making: Uses logic to evaluate alternatives and make timely decisions.
• Adaptability: Navigates uncertainty and changes priorities in a fast-paced environment.
• Communication: Conveys information effectively and understands others.

Work Context

• Work involves moving through the store with bright lights and loud music.
• Work is accomplished as part of a team, sometimes independently, and sometimes on technical devices.
• May involve moving boxes weighing up to 30 lbs (13.6 kg).
• For Experiential stores with food/beverage service: May involve using industrial kitchen equipment and exposure to heat.

Pay

Base Pay Range: $21.50 - $24.74/hour (subject to minimum wage in location)
Target Bonus: $2.00/hour
Total Target Base Pay Range: $23.50 - $26.74/hour

Benefits

• Extended health and dental benefits, mental health plans
• Paid time off
• Savings and retirement plan matching
• Generous employee discount
• Fitness & yoga classes
• Parenthood top-up
• Development course offerings, mentorship programs, and leadership series

Note: Benefits have certain eligibility requirements and may change without notice.