Seasonal Fulfillment and Receiving Support Associate, Mall at Rockingham Park

About the role

As a Seasonal Fulfillment and Receiving Colleague (also known as a Back of House colleague), you will support store operations, maintain inventory accuracy, and ensure a smooth customer experience. Responsibilities include receiving and organizing merchandise, picking, packing, retrieving orders from back‑of‑house storage, delivering them curbside to customers, monitoring alerts to ensure Ready on Time completion of Buy Online Pickup In‑Store (BOPS) orders, greeting shoppers warmly, resolving issues, and delivering orders curbside with care. Your attention to detail, teamwork, and commitment to operational excellence directly impact customer satisfaction and store performance.

Responsibilities

• Review goals, learn about new products and promotions, and prepare the store for success each day.
• Receive merchandise, tag items, and organize the stockroom.
• Greet customers warmly, actively listen, and resolve issues on the sales floor, during curbside pickups, or through order fulfillment.
• Maintain a shoppable space by recovering the floor and fitting rooms, updating signs and pricing, restocking merchandise, and supporting needed merchandise moves.
• Finish strong by sharing Loyalty program benefits, ensuring customers have all they need, ending with a sincere thank‑you (often walking the package around and using the customer’s name).
• Behind the scenes: organize the stockroom, complete orders, and set the team up for the next day’s success.
• Support teammates with honesty, care, and collaboration to better serve customers and communities.
• Strive to improve daily, take pride in work, achieve sales goals, and learn from colleagues to deliver individual and store results.

Requirements

• Flexible availability, including days, evenings, weekends, and holidays with regular, dependable attendance and punctuality.
• Ability to understand and communicate effectively with customers, co‑workers, and supervisors.
• Ability to read and understand employment policies and safety rules/procedures in English.
• Comfort communicating and collaborating with customers and colleagues.
• Ability to meet daily sales goal challenges.
• Enjoy meeting people, learning about them, and sharing information.
• Resourceful and eager to start a new venture, able to adapt to changing priorities; capable of working independently while thriving in team dynamics.
• Physical requirements: standing for at least two consecutive hours, lifting at least 25 lbs., stooping, kneeling, crouching, climbing ladders, reaching (including above eye level).
• Requires close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology (handheld equipment, cash register) and ability to process register transactions.