Seasonal Front Desk Worker - Zephyr Cove Resort
About the role
As a Hospitality Worker I, you will ensure guest satisfaction by managing reservations, assisting with guest needs, and resolving or escalating any concerns. Responsibilities may vary by location based on client requirements and business needs.
Responsibilities
- Greet and provide customer service to guests while anticipating their needs
- Book reservations and coordinate registration
- Operate a register and/or software system to complete cash and credit card transactions
- Answer phone calls and emails, and deliver messages as needed
- Maintain excellent customer service and a positive attitude toward guests, customers, clients, and co-workers
- Perform other duties and tasks as assigned by manager
Job duties may change or new ones may be assigned without formal notice to meet business commitments.
Requirements
- Previous guest services experience preferred
- Excellent customer service skills
- Strong interpersonal and communication skills, both verbal and written
- Organizational skills, accuracy, and attention to detail
This role may have physical demands including lifting, bending, pushing, pulling, and/or extended walking and standing. Uniforms and/or Personal Protective Equipment (PPE) may be required.
About Aramark
At Aramark, we believe every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We serve millions of guests daily through food and facilities in 15 countries. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We focus on helping you reach your full potential, whether through new challenges, a sense of belonging, or professional growth.