Seasonal Food Service Attendant at The Wilds

About the role

Join The Wilds as a Seasonal Food Service Attendant and help create memorable dining experiences in a one-of-a-kind conservation setting. Be part of an enthusiastic team that serves guests and keeps our dining spaces running smoothly.

Responsibilities

• Greet guests and provide prompt, friendly service, including assistance with kiosks.
• Learn about the Wilds and its species to accurately answer guest questions.
• Absorb and maintain dining room and deck spaces.
• Set up/break down service stations (coffee, beverage, condiment, and utensil areas) and restock throughout service.
• Oversee grab-and-go items at Frontline, ensuring items remain stocked and are paid for before consumption.
• Assist with food preparation for daily guests, groups, and overnight visitors.
• Support dishwashing and bussing as needed.
• Check Frontline closer lists when leadership is absent and complete assigned closing tasks.
• Learn and follow ServSafe guidelines to ensure a safe and sanitary food environment.
• Follow handwashing, glove use, and allergen-control procedures (separate equipment, labeling, and communication).
• Label, date, and rotate food using FIFO (First In, First Out) standards.
• Record and maintain required food temperature logs for hot holding, cooling, and reheating.
• Maintain work areas, including restocking, inventory management, and cleaning.
• Maintain a clean, organized, and sanitized service, prep, and dining area throughout the shift.
• Adhere to Responsible Alcohol Policy guidelines.
• Comply with The Wilds' emergency procedures (weather, evacuation, animal-related safety) and report hazards immediately.
• Maintain open communication with the Area Lead, Kitchen Coordinator, and Food and Beverage Manager.
• Work collaboratively with other departments and coworkers to ensure seamless operations.
• Provide support to dining room, Frontline, and event support roles as needed.
• Strive to further the mission of the Wilds and support the Zoo, Zoombezi Bay, and Safari Golf Club.
• Operate a two-way radio using clear, professional radio etiquette.

Requirements

• Must be at least 16 years old.
• Must be at least 21 years of age to prepare, serve, or sell alcohol (assignments involving alcohol service require 21+).

Qualifications

• Customer service and sales experience preferred.
• Positive, professional attitude with a strong commitment to excellent guest service, with strong interpersonal skills.
• Effective communication skills.
• Basic proficiency and comfort assisting guests with kiosks.
• Ability to work a two-way radio.

Skills

• Strong decision-making skills and problem-solving skills.
• Ability to plan and organize work efficiently.
• Ability to stand for extended periods and lift up to 25-35 lbs as needed.
• Comfort working indoors/outdoors and moving between hot and cold environments (kitchen, patio, coolers).
• Team-oriented mindset with willingness to cross-train in dining room, Frontline, and event support.
• Commitment to sustainability practices (waste reduction, recycling/compost where applicable).

Benefits

• Flexible schedule, including evenings, weekends, and holidays.

Pay

• Compensation details TBD.

Schedule

• Ability to work a flexible schedule, including evenings, weekends, and holidays.

Compliance

• Subject to The Wilds' Drug-Free Workplace Policy, pre-employment background check, and BMV check if driving is assigned.