Seasonal Facilities Coordinator

Primary Responsibilities

• Dispatch and manage service vendors for plumbing, electrical, lighting, HVAC, painting, and emergency repairs
• Triage and prioritize incoming facility requests; escalate urgent or safety-critical issues immediately
• Track vendor progress through resolution and communicate updates clearly to field leadership
• Maintain accurate records of facility tickets, vendor activity, and repair history
• Support seasonal facility readiness, including pre-holiday store audits and equipment checks
• Help Desk & Technical Support:
• Answer all support requests via phone, chat, email, or portal using the ticketing platform
• Manage and prioritize the central ticket queue; troubleshoot issues for stores, DCs, and home office
• Walk guests through problem-solving; facilitate resolution with on-site technicians or vendors as needed
• Identify and escalate urgent situations; follow up with guests on issue status

Skills And Abilities

• Experience coordinating facilities vendors and managing work orders for plumbing, electrical, HVAC, and general repairs
• Strong verbal and written communication skills; able to relay clear status updates to field and corporate teams
• Highly organized with the ability to manage multiple open tickets simultaneously under pressure
• Experience with a helpdesk or ITSM ticketing system; proficiency with IT tools and communication platforms
• Ability to troubleshoot printers, POS devices, and peripherals; working knowledge of routers, switches, and VPN appliances
• Understanding of retail operations and the urgency required to keep stores running smoothly
• Solutions-focused, accountable, and collaborative—able to make timely decisions in a fast-paced environment

Education and Experience

• 1–3 years in a facilities coordination, operations, or support role; retail experience strongly preferred
• Demonstrated experience dispatching and managing third-party maintenance vendors
• CompTIA A+ certification or ability to earn within 1 year of employment preferred
• Associate degree in facilities management, technology, or related field preferred
• Flexible seasonal availability, including evenings and weekends as needed