Seasonal Event Technician, Audio Visual - Hyatt Regency Orlando Airport
About the role
This is a seasonal full-time Audio-Visual Technician position with an anticipated end date of May 2027. The role includes full-time benefits, overtime, and hands-on training to support career growth and advancement. Based on business needs and individual performance, you may be eligible to reapply for future opportunities.
Responsibilities
- Equipment Operation: Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment.
- Customer Service: Strives to exceed the expectations and needs of internal and external customers; maintains positive relationships with clients through effective communication; meets with guests on site to confirm needs and equipment functionality; monitors events and checks in on customers throughout the day; fosters the hotel/client relationship.
- Technical Ability: Demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues; handles equipment challenges and changes in a timely and professional manner.
- Systems Knowledge: Understands company processes, follows procedures, and completes systems entry and paperwork accurately; uses equipment sheets to determine scheduled equipment and strike; interacts with staff and outside vendors; increases revenue by utilizing floor up-selling techniques; works with clients to finalize invoices; completes order entries in Navigator as needed.
Requirements
- High School Diploma required; Associate’s degree is preferred.
- External applicants must meet/validate and achieve/complete all training and certifications required for this position within 60 days of start date.
- 1 year of customer service or hospitality experience is preferred.
- 1 year of audio-visual experience or equivalent in an educational environment is preferred.
- A valid driver’s license is required for team members that may operate Company vehicles.
- Must be able to lift 50 lbs.
Competencies
- Deliver World Class Service
- Hospitality Ownership
- Do The Right Thing
- Instills Trust
- Safety Conscious
- Drive Results
- Action Oriented
- See The Big Picture
- Tech Savvy
- Value People
- Communicates Effectively
Physical Requirements
- Sitting: 2–3 Hours
- Standing: 4–5 Hours
- Walking: 4–5 Hours
- Stooping: 2–3 Hours
- Crawling: 2–3 Hours
- Kneeling: 2–3 Hours
- Bending: 2–3 Hours
- Reaching (above your head): 2–3 Hours
- Climbing: 0–1 Hours
- Grasping: 4–5 Hours
Lifting Requirements
- 0–15 lbs: Continuously
- 16–50 lbs: Frequently
- 51–100 lbs: Occasionally
- Over 100 lbs: Occasionally
Auditory/Visual Requirements
- Close Vision: Continuously
- Distance Vision: Continuously
- Color Vision: Frequently
- Peripheral Vision: Occasionally
- Depth Perception: Frequently
- Hearing: Continuously
Pushing/Pulling Requirements
- 0–15 lbs: Continuously
- 16–50 lbs: Frequently
- 51–100 lbs: Frequently
- Over 100 lbs: Occasionally
Work Environment
Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. Working conditions vary between moderately quiet to noisy volumes. Team members use high-end audio-visual equipment and electrical components and may be exposed to heights via lifts and ladders. May be asked to work in multiple hotel locations. Working times include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.
Pay
The hourly pay range for this role is $15.00 – $18.48. The compensation offered is determined based on qualifications for the specified location, with consideration of location, travel, relevant work experience, or particular skills and expertise. Some positions may be eligible for additional compensation such as potential overtime, bonuses, or incentives.