Seasonal Desk Clerk - Arrowhead State Park

About the role

Desk Clerks for the Oklahoma Tourism and Recreation Department (OTRD) are the public-facing customer service representatives in the park’s front office, lodge, or golf pro shop. They provide customers with requested information or assistance concerning services or direct requests to those who can provide the service. Responsibilities may include operating various types of telephone or communications equipment; issuing equipment, supplies, or other materials; processing applications for various licenses or permits; making room, cabin, or campsite reservations; or serving as a cashier.

Responsibilities

• Answers telephones, takes messages, and provides information about location facilities.
• Receives walk-in and phone-in reservation requests.
• Checks guests into reservations and validates parking.
• Posts charges to guest accounts, including necessary corrections and transfers.
• Collects charges, processes credit card vouchers, and closes guest accounts.
• Checks in/out recreation equipment, golf carts, etc. to guests.
• Assists with gift shop sales and restocking merchandise.
• Prepares various reports under general direction.
• Prepares correspondence, monthly reports, and other documents under general direction using various office equipment and software programs.
• Performs general housekeeping in public areas.
• Performs other duties as assigned to support daily operations and agency needs.

Minimum Qualifications

• Must be at least 16 years of age.

Special Requirements

• Scheduled hours will require flexibility, including holidays, weekends, or events, based on the needs of the agency.

Pay

This position pays $12.00 per hour.