Seasonal Customer Support Representative

Responsibilities

• Handles a variety of customer service inquiries and problems received by telephone, fax, email, text or other web/internet media.
• Supports lower level staff on non-standard cases where policy and practice are not formalized or documented and individual case determination may be required.
• Reviews and troubleshoots customer problems and initiates action for repair, replacement return or field service; or refers highly unusual situations to higher authority for review and reconciliation.
• Promotes alternative products or services.
• Other duties and responsibilities as needed or assigned.

Minimum Qualifications (required)

• 1+ years of experience in Customer Service and Support
• High School diploma or GED

Additional Qualifications

• Strong written and verbal communication skills
• Proficient with MS Word, Excel, and PowerPoint
• Ability to work extended hours to meet business demands
• Ability to read, write and communicate in Spanish, preferred

Physical Requirements

• Ability to sit, stand, bend, walk and talk